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IT Field Support Specialist, Level 2
Job Location:
Job Location:
Columbia, SC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 October 2026 (14 hours ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What You Will Do:
At Independent Software as an IT Field Support Specialist 2 you will provide Tier 2 and Tier 3 technical support for workstations servers printers peripherals teleconferencing equipment and network-connected hardware. You will troubleshoot and repair equipment support hardware installations and upgrades conduct site surveys and provide on-site and remote support to end users.
Key Responsibilities:
- Provide Tier 2 and Tier 3 support for workstations servers printers peripherals and teleconferencing equipment
- Install troubleshoot repair and test computer hardware and associated equipment
- Conduct site surveys and document configurations requirements and changes
- Support hardware deployments network upgrades and equipment installations
- Install and configure hardware cabling and specialized interconnecting cables
- Maintain fiber optic modems multiplexers fiber/Ethernet cabling and telephone systems
- Install Windows operating systems applications antivirus software and security patches
- Use ticketing systems to document and track technical issues
- Provide remote and on-site end-user support and training
- Coordinate with IT teams vendors and users to resolve technical issues
Required Skills and Qualifications:
- 35 years of relevant IT experience
- Strong hardware installation repair and troubleshooting experience
- Experience supporting Windows operating systems and software applications
- Knowledge of Active Directory security and policies
- Ability to read and interpret technical manuals and schematics
- Experience providing remote technical support
- Proficiency with Microsoft Office applications
- Strong troubleshooting communication and organizational skills
- Ability to work independently and manage multiple priorities
- Must be able to drive a company vehicle as part of job responsibilities
- Must be able to lift and move equipment weighing up to 50 lbs
- Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM as determined by management
Education and Experience:
- High School Diploma or GED required
Certifications:
- Must possess required DoD 8570 certification
- Security highly preferred
Clearance Requirement:
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:
At Independent Software our people are the missiApplication on. Weve built a company around collaboration integrity and innovation and we make sure our team has the tools and support to grow succeed and thrive.
When you join us you will:
- Support critical national security missions that matter
- Be part of a close-knit employee-first culture where your voice is heard
- Expand your skills through ongoing training mentorship and career development
- Enjoy competitive compensation generous benefits and work-life balance
Ready to take the next step in your career Join us and be part of something bigger.
Apply today.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Manager
About Company
Independent Software: Home of efficient and effective information technology services.
