IT Field Support Specialist I

Based in the Bay AreaTruAdvantageis an award-winning managed IT Service provider that specializes in real-time IT support cybersecurity cloud and Strategic IT consulting. We believe in delivering IT solutions that can solve ourclientsproblemsoptimizetheir organization and staffs efficiency and help them grow competitive advantage.

You may also want to check out the following links:
Our office: culture: clients video testimonials: Core Values:
- Partnership
- Process
- Growth
- Teamwork

Position Overview

IT Support Specialist Iisanentrylevelrolewith less thanthreeyearsof person is a good communicator and a person who canmanage a client wellwhenin a pickle andneedsstrong person should be prompt and know the importance of communicatingtimelines and progressto clients. Most importantly this person should be eager to learn while followingcompany processes.

Compensationand Benefits:The total compensation range for this position is $50000$80000 annually. Compensation will vary based on factors such as skills experience and location. This range reflects the companys good faith estimate of base pay in compliance with applicable pay transparency laws including those in California Colorado New York City and Washington. Compensation may be adjusted based on the candidates work location.

Position Responsibilities

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• Alwaysdemonstratea high degree of professional conduct
• DAILY time entry accounting for at least 8.0hours
• Provide Help Desk phone support
• Visit client sites and perform onsite support or projects
• Ensure that resolution occurs within the timeline is tested verified by the client and to their satisfaction
• Alerting:Monitornew alerts and escalate as necessary
• Patching:Monitorand verify successful patching by NOC and make sure patched systemsareback online
• Providetimelystatus updates ideas to address issues set expectations and set priorities appropriately
• Apply fundamental troubleshooting skills to issues before escalatingtickets
• On-Call Rotation as Scheduled

PersonalSkills

• Self-motivated andhigh levelof enthusiasm
• Enjoys helping people no matter how simple the problem
• Enjoys sharing information supporting others and working on a team to achieve team goals
• Take a personal interest in and responsibility for quality of work performed
• Takes ownership of tasks and follows through to ensure complete resolution
• Understands that the success of individuals is measured by the success of their teams
• Ability to provideaccuratetime estimates for how long a task will take
• Ability to pay close attention to detail while performing technically detailed task
• Ability to quickly learnnew technologiesand adapt to rapid changes
• Ability to articulate technical information clearly and simply to non-technical people

Knowledge Skills and Abilities

• Experience required with desktop operating systems (Windows 10 11 macOS)
• Basic knowledge of Microsoft 365 SaaS Apps and administering them
• Basic understanding of Microsoft Server OS and Cloud Infrastructures (Windows Serverand Azure)
• Understanding of TCP/IP and troubleshooting network and Internet connectivitysuch as DHCP and DNS
• Understanding of the relationship between switcheswirelessAPsfirewalls patchpanelsand connecting nodes to a network
• Working Knowledge of Wireless Technologies

Qualifications

• Excellent Verbal and Written English Communication
• Collegedegreein a related field
• Eager to learn
• Takes and follows directions well

Equal Employment Opportunity:
TruAdvantageis an equal opportunity employer and does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other protected status under applicable law.

TruAdvantageis committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process.