IT Field Service Technician

• Serves as an escalation point for complex desktop branch and operational technology issues that cannot be resolved at the first level.
• Provides executive support for senior leadership including rapid response troubleshooting device setup secure remote access support and meeting and presentation readiness.
• Leads and coordinates technology work for new buildings renovations and infrastructure projects including cabling coordination network closet readiness equipment staging and cutover planning.
• Assists with network administration duties under direction including switch and firewall change coordination wireless access point deployment support VLAN and IP planning support and circuit turn up assistance.
• Partners with the banks MSP and vendors to execute approved changes troubleshoot network and connectivity issues and validate completion of work to bank standards.
• Acts as a technical lead for endpoint deployments including imaging standards configuration baselines encryption verification patching verification and endpoint protection health checks.
• Utilize ticketing system to ensure that all issues are resolved in a timely manner.
• Document all daily tasks for proper record keeping and development of knowledge base articles and relevant procedural manuals.
• Maintains accurate asset inventory and lifecycle records including procurement coordination device staging deployment returns and secure disposal.
• Supports branch systems and services such as printers scanners UPS devices cameras telephony endpoints and connectivity components.
• Identifies control gaps recurring failures or security concerns and escalate promptly to appropriate bank leadership in accordance with policy.
• Any other duties as assigned by MCBANK.

• High School Diploma or equivalent required.
• Associate degree or technical training in information technology or related field preferred.
• 3-5 years proven IT network maintenance or distributed systems technical experience preferred.
• Demonstrated experience supporting Microsoft Windows endpoints Microsoft 365 tools printers and peripherals and common business applications.
• Ability to demonstrate discretion in all confidential matters.
• Excellent oral and written communication skills as well as attention to detail.

• Ability to manage high stress situations and be a highly motivated self-starter.
• Experience creating and implementing processes and procedures.
• Comfortable functioning in a hands-on environment.
• Technical ability and broad range of knowledge with some of the following:
• Network monitoring and reporting software.
• Switching and wireless concepts including VLAN and IP planning support.
• Office 365 and related Microsoft services.
• Ability to coach and support junior technicians through guidance standardization and knowledge sharing.
• Must be detail oriented and well organized.
• Out-of-town travel is required for this position. Must possess a valid drivers license have a clear driving record and reliable transportation.
• May require occasional after hours or weekend work for maintenance windows deployments executive needs or urgent incidents.

Required Experience:

IC