IT Field Engineer

Thisis anon-sitepositionresponsible for providing superior customer service and quality technical support for internal employeesandexternal collaborative business partners. The ITFEwill work asapartof ateamtosupport employeeslocatedat large construction jobsitesinRichmondVA.

Responsibilities

• Interacts in-person via telephone email IM and web interface toassistusersacross assigned project sites.

• Analyzes prioritizes troubleshoots and resolvestechnical issues including employee laptops and mobility devices ina timelyfashionin accordance withSLAs and OLAs.

• Installsandmaintainssoftware/equipment/networks atassignedjobsites.

• Responsible for creation tracking and resolving incidents and tasks inSolarWinds/Samanage.

• Records tracks andauditsequipment using the established asset management system (Samanage) and processes including asset recovery atassignedjobsites.

• Responsible formaintainingcompany security through established tools.

• Responsible for implementing rollouts for company technology that mayimpactassignedjobsites.

• Follows ITIL processes for incident and problem management.

• Provides IT training duringonboardingandprovisionsassets following established best practices.

• Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.

• Takes initiative to work with othercross-functionalIT team members to improve the quality of service.

• Remains current oninformationtechnology especially mobility solutions for business needs.

• Works withjobsiteteamsto design and implement infrastructure according tocompany standards.

• Liaison with projectteam membersto plan for jobsite IT needs during project lifecycles.

• Determines recommendsprocuresand executesproducts or servicesthatbest fit therequestersneeds within DPRlarge projectstandards.

• Implementsand followslarge projectjobsite standardization practices.

• Workswith service providersand trade partnersto installand implement jobsitetechnologies.

• Responsible for mobilization and demobilization of IT equipment atfield offices and other remote areas across projectsites

• Ensuresquality customer service bymaintainingownership of jobsite escalated issues until resolved including communication and root cause analysis.

• Flexibility toidentifyobtain approvaland self-scheduleafterhoursor weekend work when needed.

• Troubleshootsvarious technicalissuesas level 1 level2or level 3 support.

• Coordinate and trackIT project deadlines and tasks.

Position Requirements

Skills

• Excellent organizationalinterpersonal time-managementskills

• Technically skilled in networking CiscoMerakihardware(MX Router Switch VPN) Networking Protocols (TCP/IPDHCP FTP/SFTP HTTPS)

• Able to support video conferencing and scheduling hardware/software

• Experience supporting Dell/Lenovo/Microsoft workstations and peripherals

• Able to support Mobile devices (iOS/Android)

• Skilled in MicrosoftOffice 365 and supporting diverse applications

• Ability to react quickly and efficiently to high pressure situations

• Expert in troubleshooting and root cause analysis

• Team player accepts & seeks feedback

• Perform quality work within deadlines with or without direct supervision

• Interact professionally with other employeescustomersand suppliers

• Work effectively as a team contributor on all assignments

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

• Experience with project tracking a plus

• Experience with Meraki a plus

• Experience with Microsoft Teams a plus

• Experience with Poly VC / VOIP a plus

• Experience with Microsoft Intune a plus

• Experience withMicrosoftAutopilota plus.

• Experience with fiber optic technology

• Experience with low voltage

Education

• AA degreein Computer Science or related fieldpreferredor equivalentrelatedworkexperience

• ITIL Foundation certification preferred

• CompTIA A and Networkpreferred

• CCNA or MCSA certifications a plus

• ECMS (Meraki) a plus

Experience

• 3yearsexperienceinTechnical Support role

• 1 year experience ina Field Support role

• AEC industry experience a plus

Work Conditions

• On-siteposition. Noremote or hybridoption.

• Primarily based inRichmond atlocalconstructionsites.

• PPE may be(DPR provided)

• Dusty conditions exist as a natural part of the job site.

• This position ishourly. Overtime by approval only.

• 40 hoursa week

• Ability tolift 50 lbs.