IT Engineer

Title: IT Engineer

State Role Title:Info Technology Specialist I

Hiring Range: $28.98/hr

Pay Band:Part-time (Hourly)

Agency: Dept of Veterans Services

Location:DVS HQ-Richmond

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Veteran Servies seeks a part-time IT Engineer. This parttime role will provide essential IT support for Headquarters and Department of Veteran Services (DVS) locations including enduser assistance network support and application troubleshooting.

Minimum Qualifications

Serve as the first point of contact for IT inquiries. Support the IT service desk and triage of IT issues.
Ability to resolve network and infrastructure issues.
Experience with set up configure upgrade manage and troubleshoot firewalls routers switches and other network devices.
Ability to provide application support for all DVS applications and any standard desktop applications (Adobe Microsoft etc.).
Ability to install and troubleshoot wireless access points and extenders.
Ability to install voice and network cabling IPsec and various WAN and Internet service provider solutions.
Experience with resolving issues related to desktop and laptop PC hardware software and operations mobile devices (IOS and Android)
Resolve issues related to voice / telephone systems (VOIP analog softphones eFax etc.).
Ability to monitor computer systems and network performance.
Provide technical opinions on various activities related to the design documentation implementation calibration repairs and maintenance of network hardware and software
Attend regular team meetings.
Collaborate consistently with supervisors and project stakeholders to align on goals progress and requirements
Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions.
Maintain clear and proactive updates to the supervisor regarding task completion and progress.
Track all end-user support activities through our ticketing system.
Ability to track all IT assets.
Document any changes to systems update training and system documents and write up new procedures to solve issues and problems
Demonstrate a professional and courteous attitude with all DVS staff and customers/clients (veterans & family) and support vendors while communicating clearly and effectively with each.
Coordinate and update the IT team calendar to reflect upcoming absences travel plans and operational activities.
Maintain accurate tracking of IT projects and assignments delegated by IT leadership.
Lead and coordinate IT projects as directed ensuring effective planning execution and communication.
Consistently complete assigned tasks within established timelines and performance expectations.

Additional Considerations

College coursework in related field or equivalent combination of education and experience perferred. IT training or related course is acceptable

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: N/A

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.