IT Engineer Boston (Part-time)

About Us:

At Aptitude were on a mission to change the way the worlds leading enterprises understand and grow their businesses. Our industry-leading finance data platform Fynapse helps organizations streamline their operations unlock trusted insights and accelerate growth.

Were proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger smarter and more creative.

With our headquarters in London and offices in seven locations worldwide were proud to partner with clients across four continents. Wherever you join us youll be part of a global community shaping the next generation of finance technology.

The Role:

We are looking for a motivated part-time Junior/Mid IT Engineer (20 hours per week) to join our Internal IT team. This role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help ensure that company devices are secure up to date and that employees receive effective on-site IT support.

Key Responsibilities

IT Office Equipment Support

• Provide on-site IT support for users in the office including troubleshooting hardware and software issues.

• Assist with workstation setup device replacements and office IT equipment

User Support & Troubleshooting

• Serve as a first-line point of contact for IT-related issues and requests.

• Diagnose and resolve common user problems related to operating systems applications hardware and connectivity.

• Document issues solutions and procedures in internal knowledge bases.

• Collaborate with other IT team members and external vendors when required.

Endpoint Security & Device Management

• Monitor and manage operating system and software updates for endpoint devices (Windows/macOS).

• Review analyze and respond to security alerts and notifications generated by endpoint protection systems.

• Escalate potential security incidents according to internal procedures and support remediation activities.

Required Skills & Qualifications

• Knowledge of Windows and macOS operating systems.

• Understanding of endpoint security concepts (antivirus EDR patching device compliance).

• Basic networking knowledge (LAN Wi-Fi VPN concepts).

• Strong problem-solving skills and a proactive service-oriented mindset.

• Good communication skills and ability to work directly with end users.

• Ability to work on-site in the office and provide hands-on support.

Nice to Have

• Experience with endpoint management tools (Intune Jamf).

• Experience with Active Directory Microsoft 365 admin center Azure AD endpoint encryption.

• Basic understanding of security incident response processes.

• IT-related education certifications or internships.

• Experience working in an internal IT or helpdesk environment.