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IT Engineer

Hometap

Job Location:

Boston, MA - USA

Yearly Salary: USD 70000 - 80000

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Here at Hometap were collaborative passionate and always ready to roll up our sleeves to create solutions that help people get more out of homeownership and out of life. Our first product a home equity investment gives homeowners the opportunity to quickly access the equity theyve built in their home to pay for whats most important to them from handling debt to finally making much-needed renovations without taking on debt.

We work hard and have some fun along the way too. You dont have to take our word for it:The Boston Globe and Forbes have recognized us as a great place to work and weve been honored for our commitment to innovation in the fintech space by Inc. HousingWire and more!

In case you need any more convincing we also provide competitive compensation healthcare coverage generous PTO a meaningful equity package and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible Wed love to talk.

Who you are:

As an IT Engineer at Hometap you will be responsible for delivering exceptional first-line IT support to all Hometap employees. Youll provide IT support and troubleshooting for end users while provisioning equipment managing systems and cloud services supporting security initiatives and participating in hardware inventory and technology rollouts.

Youre a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team supporting IT projects and working independently in a lean fast-paced environment. You have excellent attention to detail coupled with a strong sense of ownership and accountability. Youre someone who loves helping others and brings a positive attitude and sense of humor to your work.

*Note on location/travel:This role is remote day-to-day but were prioritizing candidates who are local to the Boston area and able to visit our Boston office 4 times a year for team events and in-person collaboration.

What youll do:

Serve as the primary point of contact for first-level end-user support including troubleshooting and resolving hardware software and connectivity issues
Provision and configure new equipment and user accounts
Manage operating systems software and services centrally using computer management tools
Administer cloud services (e.g. Google Workspace)
Support Information Security initiatives and projects
Coordinate the rollout and adoption of new cloud-based tools and services
Manage hardware procurement asset tracking and inventory control
Provide prompt and thorough customer service to employees via email Slack phone and Zoom

What Youll Bring

2 years of relevant IT support experience
Solid experience with macOS (10.15 and newer) and Windows 10 and above
Working knowledge of private networking concepts
Ability to troubleshoot and resolve software hardware and application issues
Familiarity with cloud-based office applications such as Google Workspace Gmail or Office 365
Excellent time management organizational and prioritization skills
Outstanding customer service and interpersonal communication skills

Bonus Points:

Experience in the fintech industry
Background supporting products or environments with elevated security requirements
Experience supporting distributed or remote teams

The annual compensation for this role is $70000 - $80000. Youll also receive meaningful equity so you can share in our growth and success. We offer generous medical dental and vision coverage a work-from-home stipend parental leave and plenty of paid time off to recharge.

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast simple and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners Hometap offers debt-free cash in exchange for a share of their homes future value all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together and one of our biggest priorities is creating a diverse workplace that welcomes and values each team members unique perspective background and ideas. All roles here are filled based solely on candidates qualifications and our business needs.

Hometap is an equal opportunity employer. We provide employment opportunities regardless of race age color religion sex sexual orientation gender gender identity gender expression genetic information national origin pregnancy marital veteran or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap please let us know by emailing

Required Experience:

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