IT End User Support Technician
Job Location:
Job Location:
Fort Myers, FL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary:
The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware clinical equipment and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting installing and maintaining IT devices ensuring minimal downtime for clinical operations. This position requires travel to various clinical locations to provide on-site support and resolve technical issues efficiently on a weekly basis.
ESSENTIAL JOB FUNCTIONS (other duties as required):
to applicable laws regulations and contractual obligations. Follows the principles of the Compliance Program as well as the US Eye Code of Conduct.
Reasonable accommodation may be given to individuals with disabilities to perform the essential functions.
Key Responsibilities:
Provide on-site and remote technical support for end users including physicians nurses and administrative staff.
Install configure and troubleshoot hardware software and peripherals including desktops laptops printers and mobile devices.
Support clinical IT equipment such as medical workstations tablets and diagnostic devices.
Troubleshoot network connectivity issues ensuring reliable access to clinical applications and electronic health records (EHR).
Work closely with IT infrastructure teams to support servers network devices and security protocols.
Provide training and guidance to end users on IT best practices and security policies.
Document technical issues solutions and support activities in the ticketing system.
Assist in hardware deployment and upgrades including imaging and configuring new devices.
Ensure compliance with HIPAA security policies and IT standards.
Collaborate with vendors and third-party providers to resolve hardware and software issues.
Participate in on-call rotation or after-hours support as needed.
Required Qualifications:
Associates or bachelors degree in IT Computer Science or a related field (or equivalent experience).
2 years of experience in IT support preferably in a healthcare or clinical setting.
Strong knowledge of Windows and macOS Microsoft Office 365 and remote desktop tools.
Experience with EHR systems medical peripherals and clinical application support is a plus.
Strong understanding of networking concepts (TCP/IP VPNs Wi-Fi Active Directory).
Excellent problem-solving and customer service skills.
Ability to troubleshoot and repair hardware issues on desktops laptops and printers.
Must have a valid drivers license and willingness to travel between clinic locations.
Preferred Qualifications:
Experience working in a healthcare IT environment.
Certifications such as CompTIA A Network ITIL or Microsoft certifications.
Familiarity with HIPAA compliance and IT security best practices.
Knowledge of VOIP systems telemedicine tools and mobile device management (MDM).
SUPERVISORY RESPONSIBILITIES:
The position has no supervisory responsibilities.
Work Environment & Travel Requirements:
This role requires frequent travel to physician clinics within the assigned region.
Must have reliable transportation to travel to remote locations.
Must be able to lift and transport IT equipment (up to 50 lbs)
Ability to work in clinical environments following all health and safety guidelines.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
IC
About Company
US Eye offers top eye care optometry associates with a patient-first approach and innovative practices. Join us for top-tier patient satisfaction and care.
