IT End User Services Analyst

POSITION SUMMARY

• The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g. laptops desktops printers mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

• Respond to service desk tickets and outages via phone email or online systems ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.
• Strong emphasis on Manufacturing and/or Plant experience
• Matrix management style

QUALIFICATIONS

• Bachelors degree or equivalent experience.
• A certificate or 1-2 years experience with a technical support environment
• End User and/or Customer Facing support
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium lifting (30 lbs. 45 lbs.)
• Frequent standing kneeling crawling stooping bending twisting and climbing (stairs ladders).

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertivs Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• CustomerFocus
• Operational Excellence
• Innovation
• Financial Strength

VERTIVBEHAVIORS

• Ownit
• Actwith urgency
• Foster acustomer-first mindset
• Thinkbigandexecute
• Lead byexample
• Drivecontinuous improvement
• Learn andseek out development
• Promote transparent & open communication

About Vertiv

Vertiv(NYSE: VRT)brings together hardware software analytics and ongoing services to enable itscustomers vital applicationstoruncontinuouslyperform optimally and grow with their business needs. Vertiv solves the most important challenges facing todays data centers communicationnetworksand commercial and industrial facilities with a portfolio ofpower cooling and IT infrastructure solutions and services thatextendfrom the cloud to the edge of the network. Headquartered inWesterville Ohio USA Vertiv employs around34000 peopleand does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email

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