IT Director, Commercial Systems Shockwave Medical

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

People Leader

All Job Posting Locations:

Santa Clara California United States of America

Job Description:

Johnson & Johnson is hiring for aIT Director Commercial Systems - Shockwave Medicalto join our team located inSanta Clara CA.

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments. Ready to join a team thats pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Position Overview

The IT Director Commercial Systems leads the strategy architecture product management engineering and operations of the commercial platforms that support Shockwave Medicals Go-to-Market teams. This role is the primary technology partner for Marketing Sales and Customer Success ensuring commercial systems are scalable AI-enabled and compliant with J&J MedTech and regulatory standards.

This leader owns the Salesforce ecosystem and related applications building a connected platform that drives growth improves customer engagement and boost field productivity. The ideal candidate brings strong judgement transformative vision and a hands-on style suited to fast-moving regulated MedTech environment.

Key Responsibilities

Strategic Leadership & Vision

• Define and execute a multi-year commercial technology roadmap aligned with growth goals and enterprise standards.
• Set an AI-first vision embedding AI/ML and GenAI capabilities end-to-end across all commercial processes from lead generation and territory management to customer engagement and post-sale support.
• Promote a product mindset that focuses on outcomes and measurable business value.
• Translates business priorities into scalable innovative technology solutions.

Platform Ownership & Engineering

• Own product management architecture engineering and operations across commercial platforms including but not limited to:
• Salesforce CRM (Sales Cloud Service Cloud Experience Cloud Marketing Cloud)
• Salesforce ecosystem applications (including CPQ CLM Incentive Compensation etc)
• Marketing automation and digital engagement platforms
• Customer success and contact center technologies (e.g. Amazon Connect Genesys and 8x8)
• Ensure smooth integration with ERP Data & Analytics and PLM/Quality systems.
• Improve performance reliability scalability and security across all commercial systems.

AI Transformation & Innovation

• Lead the design and deployment of AI-enabled processes across the commercial value chain including intelligent forecasting next-best-action recommendations automated lead scoring AI-powered customer insights and predictive analytics.
• Use Salesforce Agentforce and emerging AI/GenAI capabilities to improve commercial effectiveness and operational efficiency.
• Create an innovation framework for rapid testing and proof-of-concepts and fail-fast-learn-fast approaches while maintaining regulatory compliance.

Data Strategy & Governance

• Partner with Data Platform & BI teams to build a trusted commercial data foundation for 360-degree customer views real-time analytics and self-service insights.
• Establish and enforce strong standards for data governance data quality and master data across commercial systems.
• Ensure compliance with applicable data privacy regulations.

People Leadership & Culture

• Build and lead a high-performing team of product managers architects engineers analysts and administrators.
• Lead with a people-first style that removes barriers empowers teams and develops talent.
• Build a fast-moving customer-focused culture while maintaining the discipline required in a regulated MedTech environment.
• Lead hybrid teams and vendor partners with clear accountability and strong delivery discipline.

Compliance & Regulatory

• Ensure all commercial platforms meet J&J MedTech standards FDA regulations SOX controls and other applicable regulations.
• Partner with Cybersecurity and Compliance teams to maintain a strong security posture across all commercial systems.

Stakeholder & Vendor Management

• Build strong partnerships with J&J MedTech Technology peers to align roadmaps and use shared capabilities. Manage strategic vendors including Salesforce and implementation partners ISVs) contract negotiations service levels and roadmap alignment.
• Manage the commercial systems budget with strong financial discipline and clear ROI tracking.

Requirements

• Bachelors degree in Computer Science Information Technology Engineering Business Administration or related field. Masters degree preferred.
• 15 years of progressive experience in IT/technology leadership roles with deep focus on commercial/Go-to-Market systems.
• 10 years leading Salesforce and related platforms including Sales Cloud Service Cloud Marketing Cloud CPQ Experience Cloud).
• 7 years of people leadership experience including leading managers and building teams.
• Proven experience in a regulated industry such as MedTech Pharma Life Sciences or Healthcare is strongly preferred.
• Demonstrated track record of large-scale platform transformations and AI/digital modernization initiatives.
• Experience working in a post-M&A integration environment is a strong plus.
• Deep expertise in Salesforce platform architecture integration patterns (Boomi APIs event-driven) and DevOps/CI-CD for Salesforce and engineering best practices.
• Strong understanding of Lead-to-Cash Territory Management Incentive Compensation Field Service Marketing Operations and Customer Success.
• Working knowledge of AI/ML GenAI and intelligent automation in commercial workflows.
• Strong financial acumen includingexperience managing multi-million-dollar technology budgets and building clear business cases.
• Excellent executive communication skills with the ability to articulate complex technology strategies to C-suite leaders.
• Proficiency in Agile/SAFe methodologies and product management frameworks.
• Demonstrated ability to set a clear direction build trust with business leaders lead through change and deliver measurable results.
• Strong people leadership sound judgment in ambiguity an innovation mindset and appreciation for the demands of a regulated MedTech environment.

Additional Information

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

• Vacation 120 hours per calendar year

• Sick time - 40 hours per calendar year

• Holiday pay including Floating Holidays 13 days per calendar year

• Work Personal and Family Time - up to 40 hours per calendar year

• Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

• Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

• Caregiver Leave 80 hours in a 52-week rolling period10 days

• Volunteer Leave 32 hours per calendar year

• Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - Skills:

Preferred Skills:

Business Alignment Business Architecture Business Process Design Business Savvy Computer Programming Developing Others Human-Computer Interaction (HCI) Inclusive Leadership Leadership Platform as a Service (PaaS) Product Knowledge Program Management Software Development Management Strategic Change Succession Planning Tactical Planning Technical Credibility

The anticipated base pay range for this position is :

$172000.00 - $297850.00

Additional Description for Pay Transparency: