IT Desktop Systems Admin (Systems Administrator 1) 30319
Job Location:
Warren, OH - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Requisition Number:30319
Required Travel: 0 - 10%
Employment Type:Full Time/Salaried/Exempt
Anticipated Salary Range:$65593.00-$80000.00
Security Clearance:Ability to Obtain
Level of Experience:MidHI
This opportunity resides with All-Domain Operations (ADO) a business group within HIIs Mission Technologies division. All-Domain Operations comprises multi-domain operations platforms and logistics and intelligence operations.
HII designs develops integrates and manages the sensors systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense the combatant commands and the intelligence community HII advances the mission around the globe.
Leadership Mindset at HII Mission Technologies
Leadership at HII is a mindset not a title. Through our Leadership Capability Framework we define how every employee grows leads and contributesregardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:
- Know & Grow Your People Commit to learning and supporting team success.
- Build Relationships Communicate openly collaborate well and build trust.
- Take Ownership Deliver on commitments and take pride in your work.
- Customer First Focus on the mission and those we serve.
- Shape the Future Bring ideas curiosity and continuous improvement.
- Act with Urgency Take initiative and follow through with purpose.
These capabilities guide how all employees contribute to our shared success across Mission Technologies.
HII Mission Technologies has been selected as one of Top 25 Employers for Veterans in 2024 and a Forbes Best Large Employer for 2023.
Are you ready to take your career to the next level We are seeking a skilled and motivated System Administrator to join our team.
Position Summary:
HII: Mission Technoolgies is seeking is seeking a qualified proactive and customer-focused IT Specialist (Desktop System Administrator) for The U.S. Army DEVCOM Ground Vehicle Systems Center (GVSC) Information Management Office
In this role you will deliver journey-level functional application support customer service desk operations and hands-on system administration. Responsibilities span mission-specific desktop environments (Windows 11).
You will act as both a Desktop System Administrator ensuring high availability system integrity and robust security posture and a Customer Advocate within DEVCOM GVSC resolving complex IT issues leading conference room audiovisual support and safeguarding systems in compliance with Department of the Army (DA) and Department of War (DoW) standards.
This role requires on-site work in Warren MI and cannot be performed remotely.
Come support our work with Ground Vehicle Systems Center and join a high-performing team of engineers!
Details Below!
- Install configure deploy test maintain and upgrade operating systems and layered software packages for client workstations running Microsoft Windows.
- Provide direct touch labor for installing moving troubleshooting and repairing desktops laptops servers peripherals and mission-specific hardware.
- Maintain desktop configurations strictly in accordance with Computer System Configuration Baseline (CSCB) and established IT operational policies.
- Monitor and tune workstations to achieve optimal performance; regularly review system security and application logs (at least daily) and provide summary reports on findings.
- Maintain physical security standards within hosting spaces and provide required escort support for non-NOC personnel accessing hosting environments.
- IAVA Patch Management: Apply Information Assurance Vulnerability Alert (IAVA/IAVM) security patches and operating system updates within mandatory suspense dates; conduct rigorous post-patch functional testing to ensure operational availability without adverse side effects.
- Perform regular security checklists apply Security Technical Implementation Guides (STIGs) and evaluate scan results generated by Security Content Automation Protocol (SCAP) and Assured Compliance Assessment Solution (ACAS).
- Support RMF lifecycle tasks certification and accreditation efforts and policy adherence to protect system confidentiality integrity and availability (CIA).
- Act as the primary IT Customer Advocate within DEVCOM GVSC; handle walk-in phone and ticketing system inquiries with prompt courteous and effective solutions.
- Record all incidents user requests and troubleshooting milestones in the designated ticketing tool coordinating tier-to-tier escalation and driving tickets to validated closure.
- Analyze service request patterns and log data to identify chronic computer problems formulate root-cause solutions and develop lessons learned to boost customer satisfaction and operational efficiency.
- Deliver informal on-the-job guidance and technical instruction to end users regarding business processes application capabilities and IT best practices.
- Provide full administrative and technical support for classified and unclassified conference rooms collaboration spaces and mobile collaboration assets.
- Review event requests (schedules locations duration participant roster POCs and audiovisual requirements) to stage and test conferencing equipment prior to meetings.
- Quickly diagnose and resolve hardware software network protocol and connectivity faults affecting video teleconferencing (VTC) and multimedia presentation systems.
- Standard Operating Procedures (SOPs): Author maintain and refine SOPs for routine and contingency operations; submit documentation for peer/technical team review 48 hours prior to implementation.
- Document every manual intervention and system outage on the day of occurrence; execute formal root-cause analyses detailing corrective measures and preventive strategies.
- Maintain a comprehensive software/hardware library and baseline configuration tracking system documenting open/closed ports protocols services and hardware/software changes.
- Produce weekly ticket status reports monthly System Architecture health metrics Microsoft Endpoint Configuration Manager (SCCM/MECM) data and capacity management reporting for the Government Performance Certifier
- 0 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience.
- Minimum of one to three years of hands-on experience in desktop support system administration and customer support within enterprise Windows environment.
- Security Clearance: Active Secret Clearanceis required at hire and eligibility for DoW IT Level I access (subject to background investigation and DD Form 254 compliance).
- 8140 Cyber Workforce Certification: Active DoW 8140 Technical Support Specialist (Code 411) baseline certification (e.g. CompTIA A CE or CompTIA Network CE or CompTIA Security CE) or BS degree in Information Technology Cybersecurity Computer Science Information Systems Data Science or Software Engineering.
- Operating System Certifications: Current equivalent Modern Desktop Administrator certification on Microsoft Windows 11 Platform.
- In-depth understanding of operating system internals TCP/IP networking DNS DHCP Active Directory group policies (GPOs) and system registry configurations.
- Working knowledge of DoW cybersecurity policies vulnerability mitigation workflows and STIG implementation techniques.
- Demonstrated ability to translate complex technical concepts into clear instructions for non-technical users and deliver professional briefings to leadership and system owners.
- Ability to independently evaluate emerging IT products functional software and hardware tools against Army acquisition and logistics constraints.
- Working familiarity with ITIL v3/v4 frameworks and ISO quality standards.
- Hands-on experience with Army/DoW enterprise tools: IT Service Management ACAS SCAP Compliance Checker (SCC) and Microsoft Endpoint Configuration Manager (SCCM).
- Prior experience supporting Army Computer Systems.
- Adequate visual acuity and manual dexterity for meeting the requirements of the Systems Analyst discipline.
- Hours of Operation: Normal operating hours are 0700 to 1700 Monday through Friday (excluding federal holidays).
The listed salary range for this role is intended as a good faith estimate based on the roles location expectations and responsibilities. When extending an offer HIIs Mission Technologies division takes a variety of factors into consideration which include but are not limited to the roles function and a candidates education or training work experience and key skills.
Meet HIIs Mission Technologies Division
Our team of more than 7000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR AI and Big Data cyber operations and synthetic training environments to fleet sustainment environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role thats right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies click here for a short video:
HII is more than a job - its an opportunity to build a new future. We offer competitive benefits such as best-in-class medical dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the worlds most powerful survivable naval ships and defense technology solutions that safeguard our seas sky land space and cyber. Our workforce includes skilled tradespeople; artificial intelligence machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of Americas top large company employers we are a values and ethics driven organization that puts peoples safety and well-being first. Regardless of your role or where you serve at HII youll find a supportive and welcoming environment competitive benefits and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.
Do You Need Assistance
If you need a reasonable accommodation for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally you may also call 1- for assistance. Press #3 for HII Mission Technologies.
Required Experience:
Unclear Seniority
About Company
America's largest shipbuilder with 140+ years advancing U.S. national security — delivering powerful naval vessels, unmanned systems, and all-domain defense technologies.
