IT Customer Support Analyst

Facility:

West Campus (Chase): 303 E Republic Rd Springfield Missouri United States of America 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

8:00 am - 4:30pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals 5 ERs and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcares Best Places to work five times.

• Named one of Americas Greatest Workplaces Greatest Workplaces in Healthcare () Greatest Workplaces for Women () and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare InnovationsTop Companies to Work for in Healthcare (2025).

Benefits

• Medical Vision Dental Retirement with Employer Match and more (20 hrs/week)

• For a comprehensive list of benefits please click here:Benefits CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues providing guidance and training to end-users and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support : Preferred: Associates degree in Computer Science Information TechnologyExperience: Preferred: 1 year of experience in IT customer support with a focus on end-user support and : Basic understanding of commonly used operating systems (e.g. Windows macOS) and software applications. Strong communication skills empathy and patience to effectively assist end users with technical issues. Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. Ability to effectively document support request and solutions for future N/A