IT Consultant (Austin)

The clients youll work with arecapital management firms (likely venture capital private equity or hedge funds). Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s) focusing on meeting their IT operational needs. Youll get to solve interesting important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating building relationships and socializing with fellow team members youll love our culture.

A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients researching solutions implementing projects using technology to improve processes and workflows improving documentation training users and responding to ad-hoc requests. When not scheduled at your clients sites you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions special projects ticket escalations and learning new technologies.

You are passionate about technology and love learning new things. Youre an attentive curious person who loves connecting with the people you support and working in a team environment. To you clients are people not just ticket numbers or cases to solve; you build relationships and as a by-product you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues and theyre grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies often pioneering the adoption of new tools.

• Drive the adoption of forward-thinking technology in rapid-growth environments
• Develop unique cutting-edge solutions to business problems by leveraging technology
• Provide high-touch support to executives executive assistants and staff
• Troubleshoot day-to-day technical issues and assist with daily requests
• Create new users configure laptops and set up desks/workstations
• Train users on and assist with the use of tools and technology to meet business needs
• Document assets configurations passwords processes etc. to ensure current and accurate records
• Assist with office moves upgrades and AV deployments

Note: We will review and consider all applicants.

• Willing and able to commute within Austin
• 4 years of general IT support experience
• MacOS and Windows desktop experience
• MDM (device posturing) experience especially with Intune (Addigy a plus)
• Working knowledge of Active Directory/Azure AD
• Experience with common SaaS Offerings (especially Microsoft 365 system administration but also may include Box Dropbox and Egnyte)
• Working functional knowledge of public cloud (AWS Google Cloud Microsoft Azure) with particular emphasis on IaaS and PaaS technology
• General understanding of network fundamentals including wireless mesh networks
• Excellent soft skills (relationship-building communication stress management)
• Experience supporting and communicating with executive teams
• Proven ability to learn new technologies quickly
• Troubleshooting experience (ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• A sense of pride and ownership in your work
• A team-centric mentality with a focus on collaboration communication documentation improving processes and succeeding together
• Authorization to work in USA for any employer

• Prior experience supporting capital management firms (VC/PE/hedge)
• Experience implementing compliance controls (such as HITRUST or SOX)
• Conditional Access Policy Management experience
• ServiceNow experience
• Video-conferencing/AV experience
• PowerShell & scripting experience
• VoIP support & management experience
• Google Workspace administration experience

Our consulting roles are hands-on and client-facing. This position may require the ability with or without reasonable accommodation to perform the essential functions of the job which may include:

• Regularly lifting carrying and moving computer equipment and related items weighing up to 50 pounds.
• Occasional crouching kneeling and crawling under desks or into tight spaces to access cabling power and equipment.
• Standing walking and moving between client workstations conference rooms and IT/network spaces for extended periods.
• Using a computer and standard office equipment for prolonged periods.

This role is focused on supporting our clients in Austin so youll regularly commute within the region and work on-site at client offices (approximately 3 days per week) during standard business hours in line with their needs. Pliancy offers commuter benefits and mileage reimbursement in accordance with IRS guidelines.