IT Change Manager- Associate

Job Title IT Change Manager- Associate

Corporate Title Associate

Location Jacksonville FL

Overview

The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment structured planning co-ordination pre and post implementation testing/verification and authorization prior to implementation. The function provides a necessary level of independent control due diligence and impartial guidance to help ensure that all changes to the Banks production IT environment are compliant with the Banks IT Risk and Production Change Management Procedures. Production Change Managements primary objective is to ensure the ongoing stability of the Banks production services which provide internal external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems.

What We Offer You

• A diverse and inclusive environment that embraces change innovation and collaboration

• A hybrid working model allowing for in-office / work from home flexibility generous vacation personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits

• Educational resources matching gift and volunteer programs

What Youll Do

• Govern and oversee the execution performance and continuous improvement of the Production Change Management process including policy compliance exception management and issue resolution

• Serve as the primary escalation point for vendors junior Change Managers and the broader change user community resolving complex multi-region and cross-business change conflicts

• Lead Change Advisory Board (CAB) meetings and facilitate stakeholder engagement to ensure effective review approval and coordination of production changes

• Manage change governance activities including Change Templates Approval Models approval rules Change Restrictions and publication of approved changes within the Change Management system

• Oversee the planning review approval and publication of Major Events and Change Event Calendar activities including event planning meetings and conflict management

• Support Change Management tooling and reporting by participating in system enhancements testing (UAT/regression) process documentation and delivery of ad hoc ITSM reporting and analytics

Skills Youll Need

• Experienced IT Change Manager with a minimum of 5 years experience in Production Change Management role

• Experience gained largely in a heterogeneous IT organizational

• Strong ITIL aligned service management experience

• ServiceNow Experience is preferred

• Sound and broad technology experience/exposure in either or both infrastructure and application technology

Skills That Will Help You Excel

• The ability to work in a global and fast-paced environment and to be able to make level-headed considered decisions based both on over-arching policies and Bank needs as well as where appropriate personal production change management experience

• Have confidence to effectively and considerately challenge at all levels in order to protect the stability/integrity of the production environment

• Be well-organized detail-oriented and have the ability to manage and switch between - multiple initiatives/objectives from conception to conclusion

• The ability to ensure all tasks and deliverables meet agreed due dates demonstrating flexibility adaptability and sound problem-solving skills

• Have good communication and presentation skills both verbal and written

Expectations

It is the Banks expectation that employees hired into this role will work in the Jacksonville FL office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $60000 to $92500. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly thinking commercially taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Banks Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.