IT Business Partner

Were committed to bringing passion and customer focus to the business.

Position Summary

The primary purpose of an IT Business Partner is to work with business units to: (1) serve as the primary liaison between assigned business areas and Information Technology (2) understand business objectives priorities and strategic initiatives and (3) help ensure IT services and capabilities are aligned to support business goals.

This position serves as a trusted advisor relationship manager and advocate for assigned business units. The IT Business Partner helps business leaders navigate IT services connect with the appropriate technology resources communicate business needs and facilitate effective collaboration between the business and IT. The role promotes transparency customer satisfaction and a positive partnership between IT and the business.

Essential Duties and Responsibilities

• Serve as the primary point of contact between assigned business units and Information Technology.
• Develop and maintain strong working relationships with business leaders and key stakeholders.
• Understand the goals priorities challenges and operating environment of assigned business units.
• Meet regularly with business leaders to discuss objectives initiatives concerns and opportunities where IT may provide support.
• Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT.
• Help business partners navigate IT services capabilities processes and organizational resources.
• Coordinate engagement with appropriate IT teams to ensure business needs are routed to the proper resources and addressed efficiently.
• Facilitate communication regarding technology initiatives service updates operational impacts and other IT-related activities.
• Track business requests commitments issues and follow-up activities to help ensure appropriate resolution and accountability.
• Support business units in identifying and documenting technology-related needs opportunities and concerns.
• Promote awareness and adoption of existing technology services tools and capabilities.
• Collaborate with technology teams project teams vendors and business stakeholders to support successful delivery of solutions and services.
• Assist in resolving escalated issues by coordinating communication and engagement among business and IT stakeholders.
• Gather feedback from business partners and identify opportunities to improve the overall customer experience with Information Technology.
• Measure and monitor customer satisfaction and participate in action planning to address areas of concern.
• Ensure commitments from business units vendors and IT teams are communicated tracked and fulfilled.
• Represent Information Technology in business meetings planning discussions and stakeholder engagements as appropriate.

Desired Skills and Experience

The successful candidate will be an exceptional communicator and relationship builder who can effectively bridge business and technology functions while fostering strong partnerships and positive customer experiences.

Knowledge Skills and Abilities

• Strong relationship-building and stakeholder management skills.
• Excellent verbal written presentation and interpersonal communication skills.
• Ability to establish credibility and effectively interact with all levels of the organization from frontline associates to executive leadership.
• Strong listening facilitation and problem-solving abilities.
• Ability to understand business processes objectives and operational challenges.
• Strong organizational and follow-through skills with the ability to manage multiple priorities simultaneously.
• Ability to facilitate productive discussions and navigate challenging conversations professionally.
• Customer-focused mindset with a passion for delivering excellent service and business partnership.
• Ability to coordinate activities across multiple teams and stakeholders.
• Ability to identify opportunities for process improvement and enhanced business engagement.
• Ability to read and interpret business operational financial and regulatory information.
• General banking knowledge preferred.
• Familiarity with technology services applications and IT organizations preferred.

Qualifications

Required Education and Experience

• Bachelors degree in Business Information Systems Computer Science Finance Accounting or related field; or equivalent work experience.
• Minimum of 6 years of experience in Information Technology Business Relationship Management Customer Success Project Coordination Business Analysis Banking Operations or a related field.
• Experience building relationships and working directly with business stakeholders and leadership.
• Proficiency with Microsoft 365 applications.
• Smartsheet experience preferred.
• Financial services or banking experience preferred.
• Core banking platform knowledge preferred.
• General banking application knowledge preferred.

Other

This job description is not intended to be a comprehensive list of all duties responsibilities or qualifications associated with the position. Responsibilities may change as business needs evolve.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.