IT Business Analyst NPS

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship.

• Bachelors Degree in Business Information Systems Computer Science and/or equivalent practical experience.
• Ongoing professional development in AI data analysis or system integration strongly preferred.

• Work with transactional and API-based systems including reading API specs and interpreting JSON/XML payloads.
• Translate business needs into clear testable requirements.
• Collaborate across technical business and compliance teams.
• Experience in financial services payments billing or data-intensive products preferred.
• Comfort with AI-assisted tools for requirements gathering data validation or analysis preferred Experience working with cross-functional teams

• Strong verbal and written communication skills with the ability to clearly convey complex concepts to both business and technical audiences.
• Skilled at building consensus and aligning diverse perspectives across stakeholders operations compliance and technology teams.
• Analytical & Problem-Solving Skills
• Comfortable working through ambiguity and uncovering details quickly.
• Able to simplify complex problems into clear actionable requirements that drive solutions forward.
• Technical Literacy
• Familiarity with transactional and API-based systems (e.g. reading API documentation JSON/XML payloads and integration requirements).
• Ability to partner effectively with developers and solution teams demonstrating enough technical fluency to ensure requirements are clearly understood and implemented as intended.

• Familiarity with AI-assisted tools for requirements gathering process mapping and analysis.
• Ability to critically evaluate AI outputs for accuracy compliance and business relevance.
• Customer Value Orientation
• Strong desire to deliver solutions that create meaningful value for customers and the business
• Balances thorough analysis with timely delivery ensuring progress is made without unnecessary delays.

• Works effectively in fast-paced Agile environments with shifting priorities.
• Moves projects forward with urgency even in the face of uncertainty or incomplete information.

• Self-directed highly motivated and curious
• Resilient and resourceful when faced with challenges with a strong sense of ownership and accountability.

Pay range for this role is $80000-$110000 annually depending on experience.

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Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring