IT Business Analyst II (Facilities Management)

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Department:

Facilities Management Administration

Job Summary:

Job Description:

• Collaborates as part of a team to ensure the stability integrity and efficient operation of business systems.
• Serves as a liaison between technical staff and user groups.
• Consults with users to identify business needs and requirements.
• Collaborates with various subject-matter experts to assess solution needs and identify desired outcomes.
• Maps business processes using business process mapping methodologies.
• Supports the designs development and implementation of data reporting and business intelligence systems.
• Provides procedural and technical guidance to unit staff regarding technology usage and management.
• Contributes to the modification and configuration of systems to meet business needs and stakeholder requirements.
• Executes developed test plans to ensure desired results are achieved; supports testing such as user acceptance performance security and usability.
• Performs regular maintenance and testing along with software upgrades to verify effect on existing features and functions.

• Facilities Management operates an integrated facilities platform built on Planon connected to Workday Banner StarRez and ArcGIS Online through an FM-operated integration layer. The platform carries work management preventive maintenance asset managementspace and building data field technician mobile operations and work order cost recovery supportingtheentireOxfordcampus.
• This position is the analyst for that platform. It sits between the people who perform facilities work and the systems that run it. The work is to understand what a trades supervisora dispatcher an accountant or a planner actually needs determine whether the answer is configuration integration process change or training and thendeliverorspecifyit.
• The role is technical. It requires reading and writing SQL understanding REST APIs and JSON tracing data through an integration pipeline and configuring an enterprise application directly. It is not a softwaredevelopment position and does notrequirebuildingapplicationsfromscratch.
• Required in addition to the minimum qualifications: demonstrated ability to gather requirements from non-technical users and produce written specifications from them; working SQL proficiency sufficient to write queries with joins and aggregationagainst a relationaldatabasewithoutassistance;experienceconfiguringoradministeringanenterprisebusinessapplication.

Job Responsibilities:

• Work directly with FM shops Dispatch Facilities Planning FM Accounting and Environmental Health and Safety to gather requirements and translate them into written configuration specifications integration requirementsorprocessrecommendations.
• Configure Planon directly including field definitions business objects task-specific interfaces self-service forms navigation andusergroupsalertsandreporting.
• Own assigned functional modules end to end which may include preventive maintenance reactive maintenance and service requests asset managementtimecardorworkordercostrecovery.
• Build and maintain reports and dashboards for FM leadershipshopsupervisorsandcampuscustomers.
• Monitor the health of the Workday to Planon integration triage failures to root cause and investigate data quality issues across personnel positions departmentspropertiesspacesandassets.
• Serve as escalation for platform issues the help desk cannot resolve and build and deliver training for back-office users shop supervisors and fieldtechniciansonmobiledevices.
• Work with Planon consultants on design questions and defect resolution and coordinate with campus IT counterpartsonshareddataandinterfaces.

Experience with a CMMS IWMS or EAM platform with Planon ideal and Maximo TMA AiM FAMIS Archibus Asset Essentials or similar directly relevant; a track record of translating between operationalstaff and technical staff demonstrated by specific examples; working knowledge of relational databases and comfort reading REST API documentation andJSONpayloads.

Also valuable:

Facilities construction utilities manufacturing or another operations-heavy environment in any capacity; higher education government or another regulated public-sector environment; experience with an ERP or HCM system particularly Workday SAP orBanner; business process mapping and documentation; reporting and visualization tools; experience working alongside an external software vendor; version control and basic scripting inPythonorsimilar.

The degree field is open. Strong candidates for this role come from facilities operations business analysis management information systems accounting and the trades as often as they come from software. Professional softwaredevelopmentexperienceisnotexpected.

Education Qualifications:

Experience:

Compensation: