IT Business Analyst
Dallas, TX - USA
Job Summary
- Strong initiative to learn LTL processes (transportation management systems freight workflows and business processes) and map together for gap analysis reporting software requirements and/or presentations
- Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps
- Analyze shipment volumes lane performance and carrier metrics to identify trends forecast operational demand and deliver data-driven insights that support network-wide decision making.
- Mindful of attention to detail and ability to validate freight rating billing data and operational results
- Understand IT projects and project management within a transportation and logistics environment
- Lead LTL Operations IT projects from start to finish including TMS enhancements freight rating systems and terminal management tools
- Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network
- Other duties as assigned
- Bachelors degree in Business Supply Chain Logistics Transportation Information Systems or a related field
- Industry experience is required
- 3 years of experience as a Business Analyst preferably within an LTL freight or broader transportation and logistics environment
- Strong understanding of LTL operations including linehaul pickup & delivery freight rating terminal operations and carrier settlements
- Demonstrated ability to gather analyze and document business requirements for IT projects with minimal supervision
- Experience working with business leaders and functional users to lead technology projects from initiation through delivery
- Proficiency in SQL and data analytics tools for querying interpreting and presenting operational data
- Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner
- Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions
- Excellent written and verbal communication skills with strong attention to detail
- Experience with Transportation Management Systems (TMS) such as MercuryGate SAP TM or similar platforms preferred
- Familiarity with project management methodologies (Agile Waterfall or hybrid) preferred
- Ability to thrive in a fast-paced environment managing multiple priorities simultaneously
- Ideal candidate willpossessa can do attitude with a will do work ethic
- Must be a self-starter that does not require constant direction
- Ability to communicate effectively with all levels of operations/users
- Strong teamplayer that thrives in a fast-paced environment
- General computer skills - Microsoft Office Outlook AS400
- Excellent communication andproblem solvingskills
- Be able to drive/display ownership/proactive behavior
- Efficiently handle multiple IT projects simultaneously
- Able to communicate effectively in English (Oral and Written) across range of cultural differences
Required Experience:
IC
About Company
Forward Air Corporation is a leading provider of time-definite surface transportation and related logistics services to the North American air freight and expedited LTL market. We provide scheduled surface transportation of cargo as a cost effective, reliable alternative to air transp ... View more