IT Associate I

At Relativity Space were building rockets to serve todays needs and tomorrows breakthroughs. OurTerran R vehicle will deliver customer payloads to orbit meeting the growing demand for launchcapacity. But thats just the start. Achieving commercial success with Terran R will unlock newopportunities to advance science exploration and innovation pioneering progress that reaches beyondthe known.

Joining Relativity means becoming part of something where autonomy ownership and impact exist at every level. Here youre not just executing tasks; youre solving problems that havent been solved before helping develop a rocket a factory and a business from the ground up. Whether youre in propulsion manufacturing software avionics or a corporate function youll collaborate across teams shape decisions and see your work come to life in record time. Relativity is a place where creativity and technical rigor go hand in hand and your voice will help define the stories were writing together. Nowis a unique moment in time where its early enough to leave your mark on the product the process andthe culture but far enough along that Terran R is tangible and picking up momentum. The mostmeaningful work of your career is waiting. Join us.

About the Team:

The IT team is responsible for the full scope of computing infrastructure end-user systems servers virtualization cloud networking software services telecommunications and information security. Youll support every function across the company from the production floor to flight operations enabling Relativitys world-class team to design build and launch rockets. The team balances near-term execution with long-term vision developing scalable solutions and processes to enable the companys growth. The evolving complexity of our IT environment offers opportunities to stretch and sharpen problem solving and hands-on technical skills. We invest in our people encouraging ownership cross-training and advancement so our team can grow as fast and ambitiously as the company itself.

About the Role:

We are looking for an IT Associate to join our growing Service Desk team at our rocket launching facilities in Long Beach this role you will be working closely with Systems Administrators and Systems Engineers in IT Operations alongside other IT Associates on the Service Desk team.

You will be an IT jack-of-all-trades continuously enhancing your various IT and Service Desk competencies. This is a hands-on position where you will support the desktop computer experience launch systems computational and network resources and bleeding-edge aerospace experts.

Do you pride yourself on working as a team to deliver excellence Do you have a passion for automation and efficiency Do you enjoy working in an extremely fast paced environment that is continually pushing limits Are you always looking to iterate and say how can we do better Then we have an opportunity for you!

• Enhance Relativitys IT Operations team to support our growth at our HQ in Long Beach
• Actively participate in the teams daily tasking and support requirements
• Answer tickets addressing desktop user experience and system issues in a timely and professional manner
• Install and maintain all user endpoint devices and infrastructure managed by other IT teams
• Join a team that is focused on ambitious superb delivery and operation of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines
• Deliver and documented solutions that reduce service desk requests and repetitive service workloads
• Leverage your desktop operating system wisdom to resolve issues and improve the end user experience identifying and suggesting improvements to standard practices wherever you can

About You:

• Strong drive to provide excellent customer service and experience with an awareness of prioritization of tasks stakeholders budget and time.
• Skills in technical systems hardware repair and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability to image deploy configure and support operating systems on desktop and mobile
• Familiarity with both PC and other end point computing hardware and software and user access controls
• Experience with M365 or Gsuite in an enterprise environment

Nice to haves but not required:

• 2 years of experience in IT Support
• Linux Mac iOS and Android
• Knowledge basic cloud administration
• Familiarity with tools such as SCCM MDM Imaging ServiceNow Backup systems
• Experience with Atlassian products administration including Jira Confluence Bitbucket and Bamboo
• Aerospace and/or ITAR/NIST experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

If you need a reasonable accommodation please contact us at .

Please note: Relativity Space does not accept unsolicited resumes candidate profiles or referrals from recruitment agencies or search firms. Any unsolicited submission - via email our website social media or directly to an employee - will be deemed the property of Relativity Space and no fee will be owed absent a current fully executed agreement with Talent Acquisition that specifically authorizes submissions for the applicable role.