IT Application Manager Enterprise Content Services

Bonus Type

Summary

At BOK Financial our success starts with our incredible talent and we are looking for an IT Application Manager to lead and develop a specialized Enterprise Content Services team supporting critical document and workflow platforms. This is an opportunity to play a key role in modernizing and standardizing enterprise content systems driving large-scale transformation efforts and making an immediate impact.

Bring your passion for team leadership process improvement and enterprise application management in a highly visible and evolving environment. Its an exciting time to join us.

Job Description

Responsible for planning and managing all activities within the assigned Information Services business unit/area specifically supporting Enterprise Content Services and document management platforms. This includes oversight of multiple application development maintenance and enhancement efforts utilizing a mix of technologies including IBM FileNet CMOD DataCap and related content storage and workflow solutions across client/server web intranet and mainframe environments.

This role leads a team responsible for managing enterprise document storage customer communications and workflow automation including platforms such as DocuSign Intellective search ServiceNow Financial Services Operations (FSO) and Synergy cold storage systems.

The IT Application Manager ensures alignment with enterprise architecture and drives a shift toward scalable standardized solutions while reducing custom-built processes.

Team Culture

Ourmission is toempower our company teammates andcustomers through thedelivery of resilient andcustomer-centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.

How Youll Spend Your Time

You will lead mentor and develop a cross-functional team driving accountability performance and professional growth through effective coaching and feedback
You will anticipate and identify issues inhibiting goal attainment and implement corrective actions with a focus on improving process discipline and operational consistency
You will contribute to the development of annual business application system plans and ensure solutions align with enterprise architecture standards and scalable design practices
You will drive modernization efforts by transitioning from custom-built solutions to standardized enterprise platforms (building highways not driveways)
You will partner with business and technical stakeholders to facilitate discussions prioritize initiatives and deliver solutions that support document management workflow automation and customer communication platforms
You will manage vendor relationshipsparticularly with IBM and related platform providersensuring effective delivery support and optimization of enterprise systems
You will represent the unit in mergers and acquisitions operational initiatives and governance committees related to technology products and enterprise platforms
You will evaluate proposals guide solution design and support the introduction of new technologies including emerging AI-enabled workflow capabilities within ServiceNow

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelors Degree in Business Information Management Computer Science or related field and 710 years of directly related professional experience or equivalent combination of education and experience.

Additional qualifications include:
Experience managing enterprise content management or document systems (e.g. FileNet CMOD DataCap)
Strong understanding of infrastructure application architecture and system integration
Proven experience in vendor management ideally with IBM or similar enterprise providers
Demonstrated ability to lead teams drive process improvement and navigate complex organizational environments
Strong communication skills with the ability to lead difficult conversations and influence outcomes across stakeholders

Working Conditions & Physical Requirements