IT Administrator

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County headquartered in Huntsville AL. Our team provides superior research development and engineering services to the Federal Government and Department of War. As one of the nations top 100 defense companies the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: Lighting the Pathway of Freedom. And as a Certified Evergreen ESOP we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies is seeking an IT Administrator to join a team providing desktop support systems administration and IT operations support for the Missile Defense Agency Information Management and Software Services (AIMSS) effort. This position supports the Missile Defense Agency (MDA) AIMSS program whose mission is to design and implement a Missile Defense System with multiple layers of protection.

As an IT Administrator your duties will include the following but are not limited to:

• Administer cloud and on-premises technologies including Office 365 Exchange Online Microsoft Teams Active Directory OneDrive and Intune.

• Create configure and maintain virtual and physical machines in a multi-platform environment.

• Provide advanced technical support and respond to escalated service requests.

• Troubleshoot and remediate hardware software and system issues.

• Monitor system performance identify trends and problem areas and ensure issues are resolved through established support processes.

• Collaborate with IT team members to ensure services meet operational requirements for internal and external customers.

• Support evaluation and implementation of emerging technologies and future IT initiatives.

• Maintain complete and accurate operational support documentation.

• Utilize ticketing systems to document track and report customer and system issues through resolution.

• Communicate project status and support activities effectively with team members and stakeholders.

• Identify process improvement opportunities and recommend solutions.

• Exercise sound judgment and discretion in daily operations.

• Perform other duties as assigned.

Required Qualifications:

• U.S. Citizenship.

• Bachelors degree in Computer Information Systems Information Technology Computer Science or a related technical field.

• 0 years of relevant IT experience supporting desktop systems or infrastructure environments.

• Experience may be substituted in lieu of a degree. HS degree 6 years of related experience. OR Associates degree 3 years of experience.

• Ability to obtain and maintain a Secret security clearance

• Active CompTIA Security CE certification or equivalent DoD 8140 / DoD 8570.01-M IAT Level II baseline certification.

• Knowledge of virtualization fundamentals.

• Demonstrated ability to troubleshoot and resolve technical issues.

Preferred Qualifications:

• Formal technical training in Computer Information Systems Information Technology Computer Science or a related field.

• Experience supporting Microsoft 365 enterprise environments.

• Experience with Intune Active Directory Exchange Online and Teams administration.

• Strong customer service communication and problem-solving skills.

• Experience supporting both cloud and on-premises infrastructure environments.

Schedule: Monday Friday; 8:00 AM 5:00 PM

Work Location: Onsite Redstone Arsenal Huntsville AL

Travel: No 0-10%

Relocation Assistance Available: No

Position Contingent Upon Award of Contract: No

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Benefits:

Torch Technologies is proud to offer a stable and professional work environment a competitive salary and an excellent comprehensive benefit package including: ESOP participation 401(k) match medical dental vision life insurance short-term disability long-term disability flexible spending accounts Health Saving Accounts and Health Reimbursement Accounts EAP education assistance paid time off and holidays.

Applying to Torch Technologies:

Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information citizenship ancestry marital status protected veteran status disability status or any other status protected by federal state or local law. Torch Technologies Inc. participates in E-Verify.

If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to Thank you for your interest in Torch Technologies.