IT Administrator II

The IT Administrator is responsible for the day-to-day administration maintenance and support of the organizations information technology infrastructure. This role ensures the stability security and performance of hardware software networks and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects cybersecurity initiatives system upgrades and vendor coordination. Balances end-user support with hands-on system and network administration including active involvement in GCC High environment management.

This position will require specialized education and related experience. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 2-4 years of related experience.

Essential functions

End-User & Onsite Support

• Provide daily onsite technical support for employees including desktops laptops mobile devices printers and AV systems
• Troubleshoot and resolve hardware software and connectivity issues in a timely manner
• Manage user onboarding/offboarding including account setup access provisioning and device configuration
• Support Office 365 apps including Outlook Teams SharePoint and OneDrive
• Maintain documentation via our ticket and change management system of support requests resolutions and IT procedures

Systems Administration

• Administer and maintain Windows Server environments Active Directory and Group Policy
• Administer and maintain Linux Server and hypervisor and virtualization / container environments
• Manage Microsoft and Google tenants including:
• User identity and access management
• Conditional access policies and MFA
• Security & compliance configurations aligned with NIST/CMMC
• Perform regular system updates patching backups and disaster recovery readiness
• Monitor system performance and proactively address issues

Network Administration

• Maintain and support LAN/WAN infrastructure including switches routers firewalls and VPN solutions
• Monitor network performance uptime and security
• Manage network segmentation and secure access controls as required for our commercial and secure environments
• Troubleshoot network outages and connectivity issues
• Work with vendors and ISPs for escalation and resolution

Security & Compliance (Commercial/Fed/Mil Environment)

• Ensure adherence to NIST 800-171 NIST 800-172 CMMC and DFARS compliance standards
• Support implementation and enforcement of security policies endpoint protection and monitoring tools
• Assist with audits documentation and risk assessments
• Manage secure access requirements for system users and external partners
• Complies with all policies and procedures pertaining to the protection of the Companys Information Assets Security and Systems and that of its clients.

PM22

Qualifications Level Specific

• Provide onsite support and escalation point for Level 1 issues
• Administer:
• Active Directory Group Policy
• Microsoft 365 (Commercial and Secure) - users licenses & security policies
• Manage endpoint tools (Intune SCCM or similar)
• Support network infrastructure (switches firewalls (hardware and virtual) VPNs)
• Perform system patching monitoring backups and recovery
• Assist with compliance efforts (NIST CMMC and other documentation)
• Troubleshoot moderate-to-complex system and network issues

QualificationsGeneral

• 3 years of experience in IT support and systems/network administration
• Experience with Microsoft On Prem and Hosted environments
• Strong knowledge of:
• Windows Server Active Directory DNS DHCP
• Linux Server and Desktop operating systems and management
• Networking (TCP/IP VLANs VPNs firewalls)
• Endpoint management (Intune SCCM or similar)
• Experience supporting users in an onsite environment
• Understanding of security frameworks (NIST CMMC)
• Ability to troubleshoot across hardware software and network layers

Preferred Qualifications

• Experience in commercial and federal contract manufacturing environments
• Familiarity with Microsoft 365 and Azure Commercial
• Familiarity with Azure Government / GCC High security & compliance tools
• Certifications such as:
• CompTIA Security Network or similar
• Microsoft certifications (Azure M365 Security)
• CISSP or equivalent (a plus)

Soft Skills

• Strong customer service orientation and communication skills
• Ability to work independently while supporting a team onsite
• Detail-oriented with strong documentation habits
• Problem-solving mindset with a proactive approach

Work Environment

• Onsite role supporting internal staff
• May require handling sensitive or controlled information
• Must meet eligibility requirements for working within CMMC/ITAR compliant IT systems

Travel required

Infrequent travel may be required (3-4 times per year)

Work authorization/security clearance requirements

• Must be authorized to work in the US
• Certain customer projects may require employees assigned to those projects to meet specific government security contractual or export control requirements which may include U.S. citizenship or other work authorization restrictions. Eligibility requirements will vary based on project assignments.