ISOC Field Supervisor

ISOC Field Supervisor (Bay Area)

Key Responsibilities

1. Mobile Field Oversight

• Conduct routine and unannounced site visits across Bay Area client locations.

• Respond to ISOC-directed tasks requiring in-person verification incident support or officer assistance.

• Provide temporary on-post coverage during staffing shortages call-offs or emergent operational needs.

• Maintain continuous mobility and readiness to deploy throughout the San Jose to San Francisco region.

2. QA/QC & Compliance Assurance

• Perform scheduled and random QA/QC audits ensuring adherence to Surefox SOPs client post orders and safety protocols.

• Inspect uniforms equipment access control procedures documentation accuracy and overall officer performance.

• Submit detailed QA/QC reports to ISOC with findings corrective actions and improvement recommendations.

• Identify operational risks or deficiencies and escalate to ISOC leadership as necessary.

3. Officer Support & Leadership

• Provide coaching mentoring and corrective guidance to field officers.

• Assist with new-hire onboarding initial counseling field training and post-order reviews.

• Ensure officers demonstrate professionalism situational awareness and customer service excellence.

• Reinforce reliability standards including punctuality check-in procedures patrol frequencies and SLA compliance.

4. Incident Response & Field-Level Command

• Serve as first-in mobile responder to security incidents within assigned coverage areas.

• Support scene stabilization gather information and coordinate with emergency services as needed.

• Ensure accurate reporting including photos statements timelines and After-Action Review (AAR) contributions.

• Provide real-time updates to ISOC to maintain situational awareness and coordinated command.

5. Client Relationship Management

• Engage professionally with client representatives during site visits inspections or incident responses.

• Obtain Client feedback on current services and report back to leadership

• Communicate operational strengths deficiencies and improvement actions clearly and diplomatically.

• Represent Surefox North America as a trusted partner reinforcing service quality and organizational values.

• Support ISOC in gathering KPI data and field intelligence to enhance client reporting and program improvements.

6. ISOC Integration & Real-Time Coordination

• Maintain continuous communication with ISOC through radio mobile apps and GPS platforms.

• Validate alarms system alerts or escalations initiated by ISOC surveillance and monitoring systems.

• Provide detailed field observations and intelligence to support ISOC analytics and decision-making.

• Execute urgent ISOC-driven tasks requiring immediate field action.

7. Fleet Equipment & Operational Readiness

• Operate a Surefox fleet vehicle safely and in accordance with company driving standards.

• Maintain vehicle cleanliness fuel levels and equipment readiness for rapid deployment.

• Ensure all inspection tools technology devices and PPE remain charged functional and accounted for.

• Report mechanical issues equipment failures or logistical needs promptly.

Compensation & Schedule

Compensation

• $80000-$82500 - Salary

• 40 hours per week full-time

• Benefits Medical Dental 401k Options

Schedule

• Variable schedule based on weekly operational priorities

• May include day swing or night shifts depending on the client sites targeted for QA/QC

• Weekend or holiday coverage may be required for expanded operations or incidents

Area of Operations

• Mobile coverage spanning San Jose Peninsula and San Francisco client sites

• Daily travel required; position may require use of a fleet vehicle or approved personal vehicle

Qualifications

• Minimum 23 years of security experience; supervisory or field-lead experience preferred

• Valid California Guard Card (BSIS) and clean driving record

• Strong communication leadership and de-escalation skills

• Ability to operate independently multitask and handle dynamic field environments

• Experience with ISOC/GSOC operations CCTV platforms access control systems and incident reporting tools a plus

• Ability to lift up to 25 lbs. stand/walk for prolonged periods and work in outdoor environments when needed

Key Competencies

• Professionalism & Customer Service

• Situational Awareness

• Critical Thinking & Decision-Making

• Verbal and Written Communication

• Accountability & Follow-Through

• Adaptability in High-Tempo Operations

• Problem Solving & Conflict Resolution

If you share our values and are ready to build your next career we want to hear from you!