IS Business Application Manager

Nemours Childrens Health is seeking an IS Business Application Manager to join or team. Preferred location is either Orlando Florida Jacksonville Florida or Wilmington Delaware. Will consider a remote candidate however periodic travel will be required to one of our onsite locations.

The Managerleads the ongoing operations of the Epic Scheduling team including the support build and optimization of scheduling applications such as Cadence Hello World and Cheers aligned with other related access applications such as MyChart. This role requires deep technical expertise in Epic scheduling applications and their integrations to ensure systems are stable scalable and aligned with access and capacity goals. The Manager oversees a team of analysts responsible for system configuration enhancements and issue resolution and partners across access clinical operational and IT teams to translate complex business needs into reliable technically sound workflows that support consistent patient-centered scheduling across regions and specialties.

This role is accountable for team performance system integrity and continuous improvement with direct responsibility for ensuring strong technical rigor across build testing implementation and support. As a hands-on IS leader the Manager provides technical oversight and guidance on system design configuration standards integrations and release readiness. The Manager oversees associate development and performance management contributes to prioritization and resource planning and ensures adherence to system governance change control and organizational processes while advancing technology solutions that drive efficient operations and measurable improvements in patient access.

Essential Functions

• Maintains a strong understanding of organizational access goals operational workflows and clinical scheduling needs applying deep technical knowledge of Epic scheduling applications (Cadence Hello World Cheers MyChart) to ensure systems are built and optimized to support capacity access and patient experience.
• Leads day-to-day operations of the Epic Scheduling team balancing multiple priorities across support enhancements and strategic initiatives while ensuring responsive high-quality service to operational and clinical partners.
• Leads develops and manages a team of analysts supporting Epic scheduling applications across the enterprise. Ensures appropriate staffing onboarding ongoing training and certification; provides coaching and performance management; and fosters a culture aligned with Nemours Standards of Behavior.
• Translates strategic access and operational priorities into system capabilities ensuring Epic scheduling builds and enhancements consistently align with enterprise goals and drive measurable improvements in access utilization and workflow efficiency.
• Serves as a technical subject matter expert in Epic scheduling applications and a key partner to access clinical and operational teams ensuring system design configuration and integrations support safe reliable and high-quality care delivery workflows.
• Manages team capacity and resource allocation across a high volume of operational and strategic work including intake prioritization and escalation of requests. Identifies gaps and partners with leadership on staffing and resourcing strategies to meet demand.
• Coordinates and executes work across cross-functional teams including access operations informatics and IT providing technical leadership on Epic scheduling design configuration and integrations to deliver enhancements and projects that improve workflows standardization and patient outcomes.
• Ensures builds are aligned with scheduling system standards governance and best practices in partnership with access clinical operational and IT leadership to ensure consistency across regions and specialties.
• Drives continuous improvement by identifying opportunities to enhance system performance streamline workflows and improve scheduling effectiveness supporting organizational quality access and patient experience goals.
• Leads problem-solving for complex system and workflow issues leveraging deep technical expertise to conduct root cause analysis and implement sustainable solutions that improve system performance and reliability.

Job Requirements

• Bachelors degree required.
• 3-5 years of analyst level experience supporting healthcare systems including user software support or business department applications support required.
• Epic certification required.
• Demonstrated leadership skills with the ability to work with multi-departmental teams and peers.
• Strong software and application knowledge with base knowledge of relevant technologies and operating systems. Experience with the design development and implementation of new technical architectures.

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