Investigator Support Coordinator II

Labcorp is a global leader in laboratory services providing the insights and answers that help healthcare providers patients researchers pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science data technology and laboratory network we advance diagnostics accelerate innovation and help address some of the worlds most important health challenges. As we shape the future of healthcare we are leveraging advanced technologies intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise youll have the opportunity to do meaningful work grow your career and make a real impact on peoples health around the world. Together were improving health and improving lives.

Labcorp is seeking an Investigator Support Coordinator II.

Work Schedule: Monday-Friday 6:30am-3:15pm EST

Job Responsibilities

Notifying investigator sites sponsors and affiliates of laboratory results
exclusion flags and test cancellations as defined in the Statement of Work (SOW).
Monitoring tracking and resolving accession holds and informing the Supervisor
and the Project Manager of any delays.
Updating the database with appropriate information and informing personnel of
additional testing needs.
Support sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications meetings and
Standard Operating Procedures (SOP).
Assists and supports management in the implementation of global processes and
procedures
Tracks and reports metrics as determined by management in the agreed
timelines.
Document all service failures resolve and escalate to management when
appropriate resolution is incomplete.
Act as a liaison for both internal and external clients
Communicates investigator site needs when new policies or procedures are
discussed
Instills a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution

Ensures the investigators needs are explored prior to implementation of new
processes and procedures.
Ability to work independently
Work in a team-oriented environment
Establishing a Mentor-Mentee Relationship with temp staff/newly hired staff
To build trustworthy relationship with external clients (Sponsor) may be assigned
with key clients
Deliver overview about Investigator Support department to other departments as
needed
Ensures a seamless communication and follow-up occurs with both internal and
external clients
Provide direct answers to both internal and external clients and provide advice
when requested
Consider both internal and external clients needs when making decisions
Support a culture of continuous improvement quality and productivity

Minimum Qualifications

• 1 year experience as Investigator Support Coordinator
• 1 year previous customer service experience
• High school diploma

Preferred Qualifications

Two years or more previous customer service experience call center or telephone customer support experience
Two years or more previous healthcare medical or laboratory experience
Associate or bachelors degree

Additional Job Standards

Computer literate and familiar with Windows based applications

Familiar with medical terminology
Self-motivated
Strong verbal skills
Attention to detail and good organizational skills
Team player
Ability to handle multiple tasks and multiple distractions while maintaining a
professional manner
Flexible

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth continuous learning professional challenges and the chance to truly make a difference. Apply today!

Pay Range: $19-$29.93

All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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