International Operations Manager
San Mateo, CA - USA
Job Summary
Every day tens of millions of people come to Roblox to explore create play learn and connect with friends in 3D immersive digital experiences all created by our global community of developers and creators.
At Roblox were building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together from anywhere in the world and on any device. Were on a mission to connect a billion people with optimism and civility and looking for amazing talent to help us get there.
A career at Roblox means youll be working to shape the future of human interaction solving unique technical challenges at scale and helping to create safer more civil shared experiences for everyone.
Were looking for an International Operations Manager to drive and manage the operational cadence supporting our international structure across local country teams. You will spearhead cross-functional execution lead end-to-end work item and resource planning and operationalize group reporting goal-setting and performance this role youll build own and optimize the rhythms (such as QBRs regular business reviews and scorecards) that keep global workstreams aligned resourced and delivered on schedule.
This full-time hybrid (in-office on Tues/Wed/Thurs) position is based in our San Mateo office and reports to the Head of International Strategy & Ops.
- Lead Cadence & Operating Rhythms: Spearhead and own internal operating cadences and reporting including leading quarterly business reviews establishing regular review rhythms with local international teams and driving core alignment across regions.
- Work Item & Resource Planning: Lead work item prioritization project planning and resource allocation across cross-functional teams (Marketing Comms Trust & Safety Business Development Finance Legal) to ensure local market initiatives are properly scoped and supported.
- Execution Management: Oversee master project plans timelines and resource dependencies actively driving follow-ups and hold owners accountable to keep all global deliverables on track.
- Define and track core operational performance metrics and resource utilization creating executive reporting for leadership.
- Gather inputs from country teams and XFN partners and synthesize into clear status updates risks and next steps.
- Lead recurring operational cadences (regional check-ins QBR prep scorecards resource allocation and annual/quarterly planning cycles).
- Identify recurring operational gaps and implement process improvements
- Maintain and improve playbooks for repeatable workflows within local country teams across the world
- Serve as an operational point of contact between country teams and HQ partners for planning execution and issue triage.
- Coordinate with external vendors/agencies as needed
- Flag execution risks early (dependencies resourcing approvals timelines) and help coordinate escalations to the right owners.
- Partner with Legal/Compliance/Trust & Safety to ensure required steps are followed for market initiatives.
- Bachelors degree or equivalent practical experience.
- 6 years of experience in operations program management business operations or cross-functional project coordination.
- Experience supporting international or multi-region teams is a plus.
- Strong project management fundamentals (planning tracking risk management stakeholder updates).
- Comfortable driving clarity across multiple stakeholders in a fast-moving environment.
- Strong written and verbal communication skills with the ability to synthesize and simplify.
- Analytical and organized with strong attention to detail and follow-through.
- Familiarity with tooling such as spreadsheets dashboards and project trackers (e.g. Airtable Asana/Jira) is a plus.
Required Experience:
Manager
About Company
Roblox is the ultimate virtual universe that lets you create, share experiences with friends, and be anything you can imagine. Join millions of people and discover an infinite variety of immersive experiences created by a global community!