International Logistics Coordinator

International Logistics Coordinator

Compensation: $25.00 - $29.00 / Hour

The International Logistics Coordinator supports domestic and international freight movements across air ocean and ground transportation modes for import and export shipments. They are a key point of coordination between customers carriers customs brokers overseas partners and internal teams to ensure freight moves efficiently and compliantly from origin through final delivery. They assist with shipment execution documentation processing customs coordination shipment tracking and system updates while maintaining accurate records and providing exceptional customer service. They help ensure transportation milestones are achieved and potential issues are identified and escalated promptly. The ideal candidate is highly organized detail-oriented customer-focused and comfortable managing multiple priorities in a fast-paced logistics environment.

Responsibilities

• Coordinate domestic and international import and export freight shipments across air ocean and ground transportation modes.
• Support the shipment lifecycle from freight initiation through customs clearance and final delivery.
• Create and maintain shipment records in CargoWise and other transportation management systems including data entry milestone tracking documentation management and file maintenance.
• Schedule pickups and deliveries and coordinate transportation activities with carriers warehouses customs brokers overseas agents and internal teams.
• Prepare review and process shipping documentation including air waybills bills of lading commercial invoices packing lists export declarations and related import/export documents.
• Monitor shipment status and proactively track transportation milestones to help ensure timely pickup transit customs clearance and delivery.
• Communicate shipment updates transportation status and service-related information to customers and internal stakeholders.
• Assist with customs clearance activities by coordinating documentation and working with customs brokers and government agencies as needed.
• Ensure compliance with customer SOPs internal operational procedures and applicable transportation and trade regulations.
• Identify shipment exceptions delays and documentation discrepancies and escalate issues appropriately while supporting resolution efforts.
• Assist with freight quotations transportation options and carrier coordination to support customer requirements.
• Enter shipment costs support billing activities and maintain accurate operational and financial records.
• Maintain complete accurate and timely shipment documentation and records.
• Provide professional customer service while building positive relationships with customers carriers and business partners.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; associate degree or additional coursework in logistics supply chain transportation international business or a related field preferred.
• Language: Bilingual fluency both written and spoken in English and Spanish required; working proficiency in Portuguese preferred.
• Experience: 2 years of experience in logistics transportation supply chain freight forwarding customer service import/export operations or a related field preferred.
• Exposure to domestic and international freight transportation operations including air ocean ground import and/or export shipments preferred.
• Experience using CargoWise One (CW1) transportation management systems ERP systems or similar logistics software preferred.
• Working knowledge of international shipping documentation transportation operations customer service principles and import/export processes preferred.
• Strong organizational skills with the ability to manage multiple priorities maintain accuracy and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills with the ability to collaborate effectively with customers carriers and internal teams.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

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