Internal Support Analyst

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Internal Support Analyst within PNCs Data Modeling and Analytics organization you will be based in Pittsburgh PA.

Monday - Friday: 10:45 am-7:15 pm EST in office 5 days a week
*Training will be for 6 weeks and training times will vary anywhere between 8am-7pm


CIH (Customer Information Hotline)

Daily tasks:

Performs research in MDM & Power 1 to determine correct maintenance is needed
Handles merges
Customer corrections: DOB Name updates tin/ssn address customer type
Move Accounts
Granting Access
Reports

Systems used:

Blue Zone/Power 1
CDO/MDM
ACBS
EDGE
Leasewave
CSX
Service Browser
Xnet
CIH

Attributes:

Analytical
Detect Patterns
Research skills to resolve problems
Adaptable to change
Excellent Communication skills
Work Independently & within a team
Critical Thinking & decision making

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Provides second line of support and leads problem solving and implementation efforts for customer problems. Supports a complex dedicated suite of products/services services a sophisticated client base and/or leverages an advanced process or tool to support PNC customers.
• Identifies complex problems troubleshoots and provides advice and resolution to assist users. Provides coaching/mentoring assistance for internal support specialists and/or other internal partners.
• Partners with other departments or functional areas and specialized units to resolve complex customer problems. Addresses and resolves systemic issues.
• Analyzes and makes complex decisions on documentation in adherence to regulatory and legal requirements with potential significant financial impact to customers and the company. Consults internal partners to make decisions regarding complex escalated customer inquiries concerning products or services.
• Reviews customer and account documentation and addresses and resolves errors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Accountability Customer Complaint Resolution Customer Support Data Entry Problem Resolution Technical Support Technical Troubleshooting

Customer Experience Management. Customer Support Policies Standards and Procedures Decision Making and Critical Thinking Effective Communications Information Capture Interpersonal Relationships Problem Management Process Problem Solving Products and Services Service Request Management Process

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $52500.00 $87500.00

Salaries may vary based on geographic location market data and on individual skills experience and education.

Generally this opening is expected to be posted for two business days from 07/09/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.