Obsessed by Science. Entrepreneurial by Nature. United by Purpose.
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions advancing science to improve patient outcomes worldwide. For more than 50 years we have combined scientific rigor with an entrepreneurial mindset operating with a strong commitment to innovation accountability and results to deliver trusted diagnostic solutions.
As the Diagnostics Specialist Diasorin continuously invests in research technology and people. Guided by our values of operational excellence customer focus and teamwork we empower teams to think boldly act decisively and transform ideas into meaningful impact across one of the industrys broadest specialty diagnostic portfolios.
When you join Diasorin you are not just filling a role. You are helping build what comes next.
Why Join Diasorin
- Build What Matters
Take ownership challenge the status quo and contribute directly to solutions that improve patient care worldwide. - Innovate with Agility at a Global Scale
Work in an entrepreneurial environment that enables speed collaboration and global impact. - Grow in a People-Centered Culture
Thrive in a culture that values accountability inclusion and continuous development.
Job Scope TheInternal Service Specialistposition fulfills all training needs and demands as required by internal service customers and other personnel. Provide service/support to customers internal service engineers and other DiaSorin personnel with regards to instrument maintenance calibration troubleshooting repair work order review and training. Develop all internal service engineers to ensure a sustainable business model. Lead by example on and off site Key Duties and Responsibilities - Conduct all instrumentation processes that are designed to develop a highly skilled workforce and customer base capable of delivering results consistent with corporate goals and objectives.
- Participate in internal training programs.
- Participate in formal and informal training required to increase skills to meet work expectations.
- Evaluate the effectiveness of training process and programs.
- Promote and encourage the use of tools available including service software optic module calibration various forms of electrical testing and others as they become available to increase service effectiveness
- Provide technical workmanship related to instrument maintenance calibration troubleshooting and repairs to facilitate good customer relations.
- Evaluate and recommend new instrument systems by performing minimum requirement assessments.
- Provide technical support infrastructure for new systems.
- Compliant in all aspects of the job
- Ensure all procedures are followed correctly
- Able to review work done by other members of the team in work order review
- Participate teamwork competencies and foster an environment that results in a risk-taking energetic and accountable workforce that work together to fulfill corporate objectives.
- Promote open channels of communication throughout the organization through continual thoughtful and open communications.
- Actively participate in team meetings and act as a resource for the group.
- Actively facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions and continuous improvement of results and performance.
- Promote through interactions an environment that supports trusting relationships and ethical leadership.
- Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required.
- Follow established Diasorins compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits documentation and the understanding of the requirements of agencies such as OSHA EPA NRC and FDA.
- Other duties and responsibilities as assigned
- Be coachable in technical aspects and techniques for the instrumentation being serviced.
- Participate in service call escalation process to avoid instrument replacements.
- Support field molecular integration activities as needed
- Give recommendations to current part Reorder Points based on instrument forecast and/or an increased frequency of certain component failures
- Participate in regular technical meetings with internal service engineers based on feedback from the field new technical notes and new experiences as necessary.
- Provide feedback to internal service team on changes needed to technical procedures or part/system improvement ideas
Education Experience and Qualifications - H.S. Diploma required
- Bachelors Degree degree in a science or technology field or 2 year degree in Biomedical Equipment Technology AA Electronics Engineering Technician or equivalent preferred
- Must have a valid drivers license in good standing.
- Conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation
- Present and review technical information in formal settings including demonstrations at Conferences Exhibits and customer sites
- Contribute to service process improvement
- Do preventative maintenance and troubleshooting with reference to manufacturers manual
- Demonstrate and explain correct operation of equipment
- Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner
- Knowledge and skill in installing servicing troubleshooting repairing calibration and maintaining medical diagnostic or clinical laboratory instrumentation
- Knowledge and understanding of electronics medical terminology chemistry and physics
- Knowledge and understanding of basic immunology and immunoassay technology
- Working knowledge of good manufacturing practices (cGMPs)
- Understanding of good laboratory practices and techniques
- Knowledge of and skill in using Microsoft Office applications
Working Conditions Physical Demands Travel etc. - Ability to lift 25 pounds
- Must be able to stand in a laboratory or training environment for up to 4 hours at a time
- Must be able to use proper Personal Protective Equipment including face masks safety goggles lab coats gloves and steel-toe boots when necessary
- Spend periods of time doing repetitive motion while using a computer.
- 10% of travel may be required
What we offer
The hourly range for this position is $24.18 - $37.74 /Hourly. The hourly range for this role represents the numerous factors considered in the hiring decisions including but not limited to educations skills work experience certifications etc. Beyond base salary Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits retirement and financial wellbeing time off programs wellbeing support and perks. Benefits may vary by role country region union status and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award if any depends on various factors including individual and organizational performance. |
Diasorin is committed to building a workplace where people feel empowered to contribute ideas take ownership and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by applicable law.
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures candidate rights and employment conditions may apply based on local jurisdiction.
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required please contact .
Recruitment Fraud Notice
Diasorin never requests payment financial information or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @ email address. If you have questions about the legitimacy of a recruitment communication please contact for verification.
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.
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