Internal Communications Manager

Position Overview:

Reporting to the Senior Director of Marketing and Communications the Internal Communications Manager will be responsible for fostering connections among staff and Board across the MFA. The position will lead and manage a transparent consistent and integrated communications infrastructure that connects the Museums workforcefrom frontline staff to hybrid administrative teams and the Directors Office.

This position will work collaboratively with Marketing and Communications colleagues to create a culture of true alignment and institutional listening. By establishing predictable channels high-quality content standards and structured feedback loops this position will ensure that every member of the Museum community feels informed valued and connected to shared strategic priorities.

The Internal Communications Manager is a collaborative communicator who thrives on turning complex organizational goals into engaging narratives and reliable systems.

Essential Functions:

• Ensure timely accurate and consistent flow of information across the Museum keeping the MFA community informed about news policies exhibitions priorities and organizational changes.
• Create an annual internal communication strategy and roadmap encompassing staff meetings town halls Director office hours newsletters Board communications and People and Culture (P&C) programs .
• Develop guidelines for Intranet postings staff directory updates and all staff emails and announcements.
• In collaboration with Marketing and Communications implement a centralized system for distributing information supported by clear processes; reinforce a communications cascade for breaking news that includes both internal and external audiences.
• Collaborate with governance colleagues on Board communications including sharing the monthly staff newsletter consistent updates and Museum highlights.
• Establish monthly cross-functional meetings (Internal Comms Governance PR P&C Directors Office) to review upcoming messages and ensure alignment.
• Reinforce the Museums mission values and strategic priorities while cultivating unity across the MFA.
• Promote two-way communication and institutional listening through structured opportunities that allow for feedback questions and responses that meaningfully inform planning and decision-making.
• Use sentiment surveys analytics and qualitative feedback to refine communication tactics.
• Explore mobile friendly platforms (e.g. Teams) for staff without workstation access.
• Formalize workflows for content updates approvals and maintenance of internal channels.

• Other duties as assigned or required.

Requirements and Characteristics:

• Bachelors degree in Communications Journalism Public Relations or a related field.
• 3-5 years of communications experience with a proven track record of managing multi-channel platforms (Intranet newsletters etc.).
• Previous experience working within a museum or nonprofit environment is highly preferred.
• Demonstrated experience navigating communications strategy within a setting that includes hybrid onsite and frontline staff.
• Experience acting as a strategic partner to leadership providing guidance on tone content and sequencing.
• Demonstrated ability to build and manage relationships across all Museum departments including the Directors Office P&C IT and Curatorial.
• Proficiency in platforms like Microsoft Teams and SharePoint for real-time collaboration and knowledge management.
• Basic to intermediate skills in graphic design and video editing (e.g. Canva Adobe Creative Suite) to produce engaging visual updates.
• A well-rounded communication with excellent presentation skills
• A commitment to the Museums values of Inclusion Diversity Equity and Accessibility
• A collaborative and active listener
• Stays abreast of new developments in the field

Salary and Schedule:

Full Time Salary $80000 - $85000

The MFA is an equal opportunity employer. The community and audience we serve is diverse and we wish to foster that diversity in our workplace. Toward that end the MFA does not discriminate against individuals in hiring employment or promotion on the basis of race religion color sex/gender gender identity and gender expression age marital status national origin sexual orientation citizenship handicap or disability veteran or military status political belief pregnancy genetic information or any other characteristic protected by law.