Intermittent Support Line Advocate

WEAVEs mission is to promote safe and healthy relationships and support survivors of sexual assault domestic violence and sex trafficking. WEAVEs vision is when everyone acts violence ends.

Position Summary: Under the direct supervision of the Client Services Manager the Intermittent Support Line Advocate is responsible for on an as-needed basis staffing WEAVEs Client Services programs. Client Services duties include staffing WEAVEs 24-hour Support and Information Line WEAVEs 24-hour online chat providing in-person support to drop-in guests seeking WEAVE services at WEAVEs midtown business office or staffing the reception desk at WEAVEs midtown business office. Intermittent Support Line Advocates filling this role is a vital first point of contact for survivors seeking services and community members seeking information. This role is critical to creating the best impression of WEAVE possible and maintaining WEAVEs reputation of being a welcoming inclusive and responsive organization. Duties while covering a Client Services program shift include providing callers chat participants and drop-in guests with emotional support crisis intervention safety planning and referrals to internal or external resources as needed. Reception duties include providing a professional knowledgeable and welcoming experience for anyone who interacts with WEAVEs midtown business office.

Specific Duties and Responsibilities:

Support & Information Line Chat & In-Person Services:

• At the direction of the Client Services Manager provide as-needed staffing for WEAVEs 24-hour Support & Information Line and WEAVEs confidential online chat. Provide in-person support for individuals seeking assistance at WEAVEs Midtown Business office during regular business hours.
• Provide crisis intervention safety planning advocacy information and appropriate referrals to all individuals calling communicating via chat or seeking in-person support.
• Approach each call chat or in-person interaction in a responsive trauma informed client centered way; navigate any crisis presented to determine the survivors immediate needs and best resources including referring to appropriate external resources if WEAVE services are not appropriate.
• Thoughtfully assess the requests and needs of each individual contacting WEAVE to determine if WEAVE services are appropriate and available; this may include conducting brief screenings for various programs or services or utilizing other tools as directed.

Reception:

• At the direction of the Client Services Manager provide as-needed staffing for the reception desk at WEAVEs Midtown Business Office.
• Answer phones accept and sort mail check clients in for appointments accept deliveries and conduct other necessary office/administrative duties as needed.
• Participate as a key member of the client services team to assist clients donors staff vendors and guests and ensure those who interact with WEAVE have an inclusive welcoming experience.
• Engage with all people who connect with WEAVE in a professional respectful manner regardless of any persons traits or characteristics.
• Assist WEAVE clients with staying connected to services including confirming appointments obtaining or transferring necessary documents providing additional resources or notifying program staff of a clients needs.
• Employ trauma informed client centered solutions to address individuals who arrive at WEAVE in crisis seeking assistance.
• Demonstrate unwavering discretion in working with confidential information.

Other Responsibilities:

• Maintain thorough current knowledge of WEAVE programs and services as well as other legal medical housing educational and social service resources in the community available to survivors.
• Participate in staff and department meetings and trainings to stay current on best practices and resources available.
• Maintain thorough current knowledge of WEAVEs agency-wide policies and expectations and consistently adhere to said policies. Such policies include but are not limited to policies in the employee handbook policies and expectations regarding attendance time off timeliness in responding to communications record keeping of services provided travel expenses and reimbursements and any other agency-wide policy.
• Must work a minimum of eight (8) hours every eight (8) weeks to maintain intermittent employment status.
• Must complete all documentation regarding services provided in WEAVEs client services database before the end of their shift.
• May perform other intermittent functions as permitted based on training and experience.

Qualifications:

• Combination of education and experience related to the job description.
• Experience working with survivors of domestic or sexual violence in a client-centered trauma-informed and culturally responsive way preferred.
• Ability to maintain confidentiality and be sensitive to the needs and situations of survivors of domestic and sexual violence.
• Ability to maintain professional and healthy boundaries between clients and staff.
• Provide copy of valid California driver license have reliable transportation and submit current proof of vehicle insurance.
• Crisis intervention problem-solving and conflict resolution skills
• Excellent oral and written communication skills
• Ability to work both independently and as a team member.
• Ability to work evenings weekends overnights and holidays as needed.
• Complete WEAVEs (68 hour) Peer Counselor Training classroom training and counselor certification program and maintain certification (required after being hired).
• Satisfactory results from DOJ background check.

ADA Job Characteristics:

WEAVE is committed to providing inclusive accessible and respectful workplaces for all staff including those with disabilities such as being in a wheelchair Deaf or Hard of Hearing blind or low vision or other access or functional needs.

WEAVE works to equip staff of all abilities with reasonable accommodations to perform their job functions. These can include the provision of adaptive equipment materials in alternate formats and flexible work schedules. Our priority is to provide ongoing individualized accommodations to give all staff access to resources best suited to their needs. If you require an accommodation to access this job application please send a request to