Integrations Manager, Gifts & Records

Manager Gifts & Records

Bachelors degree in an appropriate area of specialization and two years of relevant experience; or an equivalent combination of education and experience.

The Gifts & Records Integrations Manager provides leadership and oversight for advancement data integrations data exchange processes reconciliation activities and operational controls supporting philanthropic revenue and advancement systems. Reporting to the Associate Director of Gifts & Records this role serves as the primary business lead for monitoring integration performance directing resolution of data exceptions defining business requirements validating system changes and strengthening data quality controls. The Manager works closely Development Information Systems (DIS) and Finance & Accounting to ensure the accuracy completeness and integrity of data across systems and identify opportunities to strengthen operations through automation and emerging technologies.

Advancement Integration Operations

• Lead the day-to-day operation of advancement data integrations and automated data exchanges including online giving alumni memberships broadcasting services affinity giving and more.
  • Resolve biographical interims flagged for manual review matching donor information or creating new entities.
  • Correct gift records stalled during the gift loading process.
  • Review processed donor information for possible duplicate entity creation.
  • Close daily gift sessions for review and approval by the Associate Director.
• Establish monitoring procedures and service standards for data integrations.
• Ensure timely identification escalation and resolution of integration failures and exceptions and lead business-side resolution of related data exceptions.
• Maintain operational visibility into integration performance and data flow health.
• Oversee validation and review of system-generated sessions and automated data loads.
• Establish controls to identify incomplete duplicate or inaccurate records resulting from integrations.
• Lead resolution of complex data exceptions/inconsistencies in partnership with Development Information Systems and/or Finance & Accounting.
• Assist in resolving interims for biographical integrations like student data loads during periods of high volume.
• Recommend process improvements that reduce recurring errors and manual intervention.

System Enhancements & Implementation Projects

• Represent Gifts & Records on technology projects impacting data integrations.
• Collaborate with IT and vendors to define business requirements and acceptance criteria.
• Lead business side testing and validation for new integrations upgrades and system enhancements including development and execution of user acceptance testing plans and post-implementation data validation.
• Identify and evaluate opportunities to improve integration and data operations through automation AI and other emerging technologies and recommend solutions that improve efficiency strengthen controls and reduce operational risk.
• Serve as a subject matter expert on integration workflows and business processes.

Data Reconciliation & Financial Integrity

• Develop and maintain reconciliation processes supporting philanthropic revenue including opportunities to strengthen controls and increase automation where appropriate.
• Partner with Finance & Accounting to ensure accurate recording and transmission of gift transactions and assist with resolution of discrepancies between advancement and financial systems.
• Validate transaction coding fund assignments appeal designations and financial interfaces.
• Ensure reconciliation controls are documented monitored and consistently applied.

Supervision & Staff Development

• Lead coach and evaluate integration and reconciliation staff establishing clear goals and performance expectations.
• Foster a culture of accountability innovation and continuous improvement.
• Promote strong collaboration.
• Support professional development related to integration management analytics automation and emerging technologies.

$ annually commensurate with education and experience.

Exceptional Benefits We Offer

• Affordable State Health Plans: Medical Dental and Vision Insurance
• Comprehensive Coverage: Life and Disability Insurance
• Secure Retirement Options: Generous plans to safeguard your future
• Paid Time Off: Including 11 paid holidays as well as family sick and vacation leave
• Professional and Personal Growth: Opportunities through UF Training & Organization Development leadership development LinkedIn learning and more
• Tuition Assistance: Benefit from the UF Employee Education Program
• PSLF Eligibility: We are a Public Service Loan Forgiveness Eligible Employer

The University of Florida offers a competitive benefits package. Click here to learn more.

Bachelors degree in an appropriate area of specialization and two years of relevant experience; or an equivalent combination of education and experience.

The ideal candidate will possess:

• Two years of gift processing experience or a combination of education and experience in a professional customer service team-oriented environment.
• Knowledge of basic accounting policies and procedures.
• Ability to use sound judgment and exercise strict confidentiality and discretion in all matters.
• Data entry proofreading grammar and spelling skills.
• Strong analytical and problem-solving skills
• Ability to work accurately and efficiently with minimum supervision.
• Demonstrated commitment to provide excellent customer service and promote positive interaction between operations and professional staff as well as internally.
• Ability to do in-depth research and follow-up.
• Ability to keyboard or type 45 accurate words per minute.
• Excellent organizational and time management skills.
• Experience in a professional customer service team-oriented environment.
• Exceptional written and verbal communication skills strong interpersonal abilities and the capacity to engage effectively and collaboratively with a wide range of individuals are essential.
• Support the Universitys commitment to creating a respectful and collaborative work environment that values integrity professionalism and mutual respect in all interactions; demonstrated success collaborating with stakeholders; strong project management skills; experience in a data-driven environment; excellent organizational abilities; and the capacity to lead influence and inspire others are essential.
• Proficient in the following areas: Windows operating systems Microsoft Word Excel and Access as well as internet browsers and email platforms. Familiarity with donor databases contact management systems and tracking systems is also highly preferred.

In order to be considered you must upload your cover letter resume and three references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Work sponsorship is not available for this position.