Intake Specialist (Y-Haven)

GENERAL FUNCTION:The Intake Specialist serves individuals before they come to Y-Haven and afterthey leave. The Intake Specialist also reviews referrals conducts outreach screens and admits individuals to Y-Haven and is responsible for helping Y-Haven meet its census goals. This position also provides SUD Counseling and Case Management services to help former residents with their recovery and with preventing FUNCTIONS: Answer the intake hotline return missed phone calls and respond to referral messages left in theintake email account. Provide admission eligibility screenings for Y-Haven Open Door and Rising Hope. Identify comorbid conditions such as chronic physical and mental illness. Provide intake admission assessment and orientation services to new residents. Provide case management services as needed to prospective residents preparing for admission. Provide individual case management counseling and crisis intervention services to a caseload offormer residents who remain clinically active after leaving residency. Facilitate Outpatient group counseling with current and former residents who have completed IOP. Coordinate with Clinical Director on all critical clinical issues. Participate in daily team meetings quality assurance meetings in-service trainings andcoordination : Maintain accurate and thorough records for all clients served in the AWARDS electronic healthrecord. Record all service activities by entering progress notes in the Y-Haven Electronic MedicalRecord. Assist in supplying data for and creating reports. Establish and maintain regular collaborative relationships with social service organizations andprogram s that current and former residents may utilize for employment housing continuingrecovery and other : Recruit residents for Y-Haven Rising Hope and Open Door. Conduct screening and assessmentswherever clients are located as needed including emergency shelters detox units streets jailsprisons hospitals etc. Visit shelters and detox programs as needed to interview programcandidates. Recruit residents who have recently left or are preparing to leave Y-Haven Rising Hope and OpenDoor for the Continuing Recovery program. Provide triage assessments and/or collect existing assessments for all new residents at admission. Provide comprehensive diagnostic assessments or diagnostic assessment updates within seven (7)days of admission for all new residents whose assessments are not available at admission. Assist Clinical Director in ensuring that bed capacity is 90% or above at Y-Haven Open Door andRising Hope. Facilitate Intensive Outpatient Program (IOP) groups on a limited as needed basis. Monitor medication self-administration for residents on a limited as needed basis. Provide direct reimbursable clinical services 40% of each workday. Be visibly involved w/ clients volunteers and staff in a positive friendly manner that communicates and demonstrates the YMCAs core values of caring honesty respect and responsibility. Follow all established policies and procedures including but not limited to safety practices andpersonnel policies. Participate in and support association events and fund raising activities. Maintain a clean and orderly work environment. Secure required trainings and/or certifications necessary for the position. Responsible for following the child abuse and neglect reporting process including completion ofSuspected Child Abuse/Neglect reporting form calling children protective services (696-Kids) andnotifying your immediate Supervisor Branch Executive Risk Management and Human ResourcesDepartment (s). All employees of the YMCA of Greater Cleveland are mandated reporters for anysigns or suspicion of child abuse and neglect. Other duties as assigned by :Education and Experience: Three years post-secondary education in Human Services and/or Chemical Dependency Degree in Psychology Social Work or related field preferred. Extensive knowledge of issues affecting the homeless population chemical dependency andmental illness is necessary. Preferences: 3 years experience in social service field successful experience in intake screeningand Certification(s): Certified Chemical Dependency Assistant (CDCA) required. LCDCIII LPC or LSW Preferred CPR First Aid AED certifications and Child Abuse Prevention training within 30 days of hire ENVIRONMENT & PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to talk and actively listen toclients staff and volunteers. Ability to sit stand walk reach stoop kneel and bend for long periods of time. Ability to lift and/or move up to 25lbs. Ability to work in a moderate to noisy work environment.