Intake Specialist

Company Overview

Abe Brown Ministries is a non-profit Faith-based organization that has been in operation for more than 45 years. The InspHire Program is responsible for providing job placement and other support services for individuals with a lived incarceration experience who are being released to Hillsborough Pinellas Polk and Pasco counties or an ex-offender referred to Abe Brown Ministries.

Job Purpose

The Intake Specialist is the initial connection for most prospective clients. The Intake Specialist takes a targeted approach to client recruitment by ensuring that prospective clients are informed of the InspHire program offerings and converting program applicants into enrolled clients. By exhibiting superior customer services skills emotional intelligence and professionalism the Intake Specialist establishes develops and maintains positive interactions with prospective clients determines candidate eligibility gathers required documentation completes/orders a background check facilitates logistics for transitioning and schedules eligible candidates for the InspHire Program Orientation session.

Initial Entry Support Presents promotes informs and addresses inquiries regarding the InspHire Program to interested candidates. When appropriate refers interested candidates to other supporting agencies more suited to the candidates needs. Clearly communicates connects with and confirms candidates attendance before scheduled Orientation session. Administers pre-program drug screenings for new candidates.

Client Support - Conduct Records Review Workshops with enrolled clients teaching clients to read their background reports. Coordinates arranges and transports in company vehicle new clients from the identified authorized location to Abe Brown Ministries office Hillsborough County Reentry Center probation office and/or transitional housing facility upon release. Please note some clients are released outside of normal office hours and will require some early morning nightly and weekend hours worked.

Community Partnership Understands the re-entry population and pursues opportunities through supportive and available community services to facilitate client transition. Develops and maintains collaborative and cooperative relationships with probation officers release/classification officers and transitional housing partners thereby facilitating the enrolled clients transition.

Administrative Meticulously enters data and consistently maintains records documentation case files and produce reports in our Efforts-to-Outcomes data system.

*Any other tasks assigned by InspHire leadership team.

Required Experience:

IC