Intake Specialist Spencer

Indiana Health Centers Inc. (IHC) is a mission-driven organization that has been providing high-quality affordable healthcare to underserved and uninsured populations since 1977. At IHC a Federally Qualified Health Center we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers eight Women Infants and Children (WIC) nutrition program locations a Mobile Health Unit and in-house Pharmacy services (select locations) we offer primary medical dental and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age educational background and income level.

IHC Owen County in Spencer is now recruiting for an Intake Specialist to join our talented and dedicated team. The Intake Specialist plays a vital role in IHCs mission and goals by ensuring that all client income documentation front-office paperwork charts and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.

Meet our Owen County Team: Hours of Operation:

Monday - 8:00 a.m. - 6:00 p.m.

Tuesday - 8:00 a.m. - 5:00 p.m.

Wednesday - 8:00 a.m. - 6:00 p.m.

Thursday - 8:00 a.m. - 5:00 p.m.

Friday - 8:00 a.m. - 5:00 p.m.

IHCs robust benefits and compensation package includes:

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life Short-term disability and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Intake Specialist role responsibilities include:

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters maintains and retrieves data on IHCs computer system.
• Uses and maintains electronic medical record accurately assembles income documents and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches including migrant worker Batches ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D refers eligible clients to WIC programs.

Required skills:

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling including procedures for walk-ins overbooking and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

• Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health-related position

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.