Intake Specialist

Company: Yampaglia Law
Department: Client Intake & Client Services
Reports To: Intake Manager / Managing Attorney
Employment Type: Full-Time
Hourly Pay Rate: $22.00$35.00 per hour (based on experience qualifications and geographic location)

Yampaglia Law is seeking a professional and client-focused Intake Specialist to serve as the first point of contact for prospective clients. The Intake Specialist is responsible for managing inbound inquiries conducting initial client screenings gathering case information scheduling consultations and ensuring a positive client experience throughout the intake process. This position plays a vital role in supporting client acquisition and helping the firm efficiently evaluate and onboard new matters.

• Answer and manage incoming phone calls emails website inquiries and referral requests.
• Conduct detailed intake interviews to gather relevant client and case information.
• Assess prospective matters based on established firm guidelines and criteria.
• Schedule consultations between prospective clients and attorneys.
• Accurately enter and maintain client information within the firms case management system.
• Follow up with prospective clients regarding required documentation and case status.
• Maintain strict confidentiality of client information and firm records.
• Coordinate with attorneys paralegals and support staff to facilitate seamless client onboarding.
• Monitor intake performance metrics and assist with reporting requirements.
• Deliver exceptional customer service while demonstrating empathy professionalism and attention to detail.

• High school diploma or equivalent.
• Minimum of 13 years of experience in customer service client intake legal support or a related field.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and client management software.
• Ability to maintain confidentiality and professionalism at all times.

• Experience working in a law firm or legal services environment.
• Familiarity with legal terminology and case intake procedures.
• Experience with legal case management platforms and CRM systems.

• Client Relationship Management
• Communication Excellence
• Attention to Detail
• Problem Solving
• Time Management
• Professionalism
• Confidentiality
• Team Collaboration

• Competitive hourly pay: $22.00$35.00 per hour
• Performance-based advancement opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Health Dental and Vision Benefits (if offered by the firm)
• Retirement Savings Plan (if offered by the firm)
• Ongoing professional development and training

Yampaglia Law is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications merit business needs and job-related criteria without regard to legally protected characteristics.

Department Classification: Client Intake & Client Services Department
FLSA Status: Non-Exempt (Hourly)
Pay Range: $22.00$35.00 per hour