Intake Specialist

Are you passionate about making arealdifference in peoples lives Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD) Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Intake Specialist who is motivated to help individuals and families navigate lifes challenges and achieve long-term wellness. If you want to use your skills to build a healthier more resilient community we encourage you to apply.

This position provides programmatic and administrative support for autism eligibility operations by coordinating intake activities managing and maintaining eligibility documentation communicating with applicants and providers and ensuring timely and accurate processing of records in accordance with established policies and procedures. Supports efficient service delivery by serving as a liaison between the program stakeholders and internal staff to facilitate access to eligibility services.

• Initiates contact with individuals families and caregivers seeking autism eligibility services to confirm receipt of intake materials explain next steps in the application process provide guidance regarding required documentation and respond to questions in accordance with established program policies and procedures.
• Collects reviews scans uploads organizes and maintains applicant eligibility documentation within designated systems to support accurate case records and compliance with agency standards confidentiality requirements and program timelines.
• Monitors pending eligibility files for missing incomplete or outdated information. Conducts follow-up communication with applicants caregivers medical providers schools and other authorized sources to obtain required records and facilitate timely case progression.
• Responds to autism eligibility inquiries received by telephone email fax written correspondence and in-person contacts. Provides accurate program information procedural guidance referral options and customer service to stakeholders while exercising discretion and professionalism.
• Serves as an active member of the eligibility team by providing backup coverage for staff functions assisting with workflow management participating in process improvement efforts and supporting daily operations to ensure continuity of services.
• Participates in trainings webinars meetings and professional development activities to maintain current knowledge of eligibility requirements customer service standards data systems and best practices related to autism service access.
• Performs additional duties and special projects as assigned to support division goals program initiatives reporting needs and service delivery priorities.

A high school diploma and relevant program experience. A bachelors degree may be substituted for the required program experience.

Knowledge of general office administration practices customer service principles and basic records management including the handling of confidential information in accordance with agency policies. Familiarity with standard business communication proper grammar and basic data entry procedures as well as a working understanding of office technologies such as computers scanners email systems and Microsoft Office applicants. An awareness of serving individuals with disabilities and supporting families and caregivers in a respectful professional public service environment. Strong organizational communication and time management skills with the ability to manage multiple priorities maintain accurate records and communicate clearly.

Employment Contingency:Employment is contingentupon our receipt of the following required pre-employment screenings: medical screening to include a drug screening; background record checks (to includefingerprinting) South Carolina Department of Social Services Child Abuse and Neglect Central Registry screening U.S. Department of Health and Human Services Office of Inspector General List of Excluded Individuals/Entities screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials.We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure your application is incomplete or inaccurate or our review of your background uncovers information including opinions of previous employers and references which cause us to conclude at our sole discretion that you are not suited for the position.

Immunization:If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities Office of Intellectual and Developmental Disabilities tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles mumps rubella pertussis Varicella and Hepatitis B prior to beginning employment.

State Disaster Plan:In accordance with the States Disaster Plan which includes hazardous weather employees of The South Carolina Department of Behavioral Health and Developmental Disabilities Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.

Employee Referral:The South Carolina Department of Behavioral Health and Developmental Disabilities Office of Intellectual and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information.

Supplemental Questions:Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education.A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions including but not limited to lactation) national origin age (40 or older) disability or genetic information.

The South Carolina Department of Behavioral Health and Developmental Disabilities Office of Intellectual and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:

• Health dental vision long-term disability and life insurance for employees spouse and children. Clickhere for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)