Intake Specialist, International Patient Services
Job Location:
Somerville, NJ - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Receiving general direction from the Administrative Manager the Client Specialist is responsible for providing general operational and patient intake assistance to patients in a discreet manner. Serves as the initial point of contact available by phone email or in person. The Client Specialist has primary responsibility for ensuring that the health care needs of patients are met and to the best of their ability that the patient their family members and their relevant referring entities have an outstanding experience with Mass General.Essential Functions:
-Serves as the initial point of contact for patients who call email or visit in person. Assesses and handles patient requests to the appropriate team member.
-Executes high-level requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgment.
-Welcomes and greets patients who arrive at the front desk.
-Responsible for patient enrollment into the Concierge Medicine and Executive Health practices.
-Maintains and updates CRM database (Salesforce).
-Registers and/or updates patient registration in the EPIC system for patients.
-Assists with service recovery as needed and escalates the issue to a member of the leadership team when the service recovery is out of this individuals scope.
-Handles sensitive information in a confidential professional manner.
-Performs other duties or special projects as assigned that are department-specific and that are appropriate to this level of position.
Qualifications
Education
High School Diploma or Equivalent required
Bachelors Degree Related Field of Study preferred
Experience
2 years of related experience in a health care or business environment required
Fluency in English and Spanish strongly preferred
Knowledge Skills and Abilities
Ability to learn and understand medical terminology and organizational departments and divisions in order to effectively collaborate with clinical colleagues and schedulers to facilitate the appropriate medical appointments.
Proven ability to perform well under pressure and in an ever-changing environment.
Ability to multitask and change priorities to best meet patient and client needs.
Excellent customer service skills.
Exceptional organizational and attention to detail skills.
Ability to work independently multitask and deliver polished professional outputs of outstanding quality in a timely manner and with minimal supervision.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.34 - $33.37/HourlyGrade
4EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
