Intake Specialist – Home Care Bilingual

People CareInc is looking for an experienced Intake Specialist with a background in home care intake to manage patient referrals and ensure a smooth and timely start of care within a fast-paced home care setting. This role is critical in ensuring accurate intake strong communication with referral sources and high conversion of new cases.

What Youll Do

• Manage the full intake process for new home care patients
  
• Receive and process referrals from hospitals physicians and community sources
  
• Verify insurance eligibility (Medicaid Medicare managed care) using ePaces
  
• Collect and review patient demographics and required documentation
  
• Conduct intake calls with patients and families
  
• Schedule initial assessments and coordinate start of care
  
• Follow up on pending referrals and missing documentation
  
• Track intake performance (referrals conversions SOCs)
  
• Maintain accurate data in HHA Exchange and internal systems
  
• Handle high call volume in a fast-paced environment while maintaining professionalism
  

Equal Opportunity Employer

We are committed to building a diverse workforce and do not discriminate based on race color religion sex sexual orientation gender identity national origin disability or veteran status.

• 2 years of direct HOME CARE intake experience (required)
  
• Bilingual English/Spanish (required)
  
• Strong knowledge of HHA Exchange and ePaces
  
• Familiarity with Medicaid Medicare and managed care plans
  
• Excellent communication and phone skills
  
• Strong attention to detail and documentation accuracy
  
• Ability to multitask and manage high-volume workflow