Intake & Scheduling Coordinator

The Intake & Scheduling Coordinator is the operational hub of Elevate Infusions day-to-day patient services. You will serve as the primary point of contact between our pharmacy partners patients and nursing staff ensuring referrals are accepted smoothly patients are onboarded with care nurses are scheduled efficiently and our pharmacy partners are kept in the loop every step of the way. This role is ideal for a detail-oriented people-first communicator who thrives in a fast-paced healthcare environment.

Referral Intake

Receive and process inbound referrals from pharmacy partners and referral sources

Review referral documentation for completeness and follow up on any missing information

Enter and maintain accurate patient records in the agencys system of record

Communicate referral status and updates to pharmacy partners in a timely manner

Patient Intake & Onboarding

Conduct intake calls with new patients to gather demographic insurance and clinical information

Explain the home infusion nursing process and set clear expectations for the patient experience

Coordinate with the clinical team to ensure a smooth handoff from intake to first visit

Nurse Scheduling

Schedule home infusion nursing visits based on patient needs nurse availability and geography

Communicate schedules clearly to both patients and nursing staff

Proactively identify and resolve scheduling conflicts or coverage gaps

Adjust schedules as needed due to cancellations add-ons or urgent visit requests

Pharmacy Partner Communication

Serve as a primary liaison between Elevate Infusion and our specialty pharmacy partners

Communicate nurse availability visit confirmations and scheduling updates to pharmacy contacts

Relay clinically relevant updates and visit outcomes to the pharmacy as appropriate

Build and maintain strong working relationships with pharmacy partner teams

Administrative & Organizational Support

Maintain organized up-to-date records for all active patients and scheduled visits

Track referral-to-visit conversion and flag any delays or issues to leadership

Support the team with general administrative tasks as needed we are a startup and flexibility is key

Requirements

High school diploma or equivalent required; Associates or Bachelors degree a plus

13 years of experience in healthcare administration medical office coordination home health or a related field

Pharmacy technician background strongly welcomed

Strong organizational skills with the ability to manage multiple priorities simultaneously

Excellent verbal and written communication skills

Comfortable working in a fast-paced evolving startup environment

Proficiency with basic computer applications; experience with EMR or scheduling software a plus

Genuine care for patients and commitment to delivering a positive experience

Benefits

Hourly Rate: $25.00/hour

401(k) with 3% company match

Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) up to $500/month toward individual health insurance premiums

Paid time off

Supportive team-first work environment