Intake Manager

Were looking for an Acute Intake Manager who wants their work to mean somethingsomeone who brings care accountability and purpose to how referrals become treatments and how systems become services.

The Acute Intake Manager plays a critical role in delivering a patientfirst infusion experience by ensuring referrals move efficiently accurately and compassionately from intake to care delivery.

In this role youll contribute to work that:

• Ensures patients experience timely coordinated access to infusion therapy
• Supports clinicians and referral partners through clarity responsiveness and reliability
• Strengthens the foundation of care delivery through strong reimbursement documentation and intake workflows

Every referral represents a real person navigating a complex healthcare momentand your leadership helps that journey begin with confidence and trust.

Responsibilities include:

• Lead and oversee the frontend referral and admissions process including benefit verification prior authorizations and reauthorizations to ensure timely pullthrough to care
• Manage and develop the Acute Intake / Referral Management team setting clear metrics goals and performance expectations
• Establish and maintain intake workflows communication protocols and documentation standards that support highquality compliant patient records
• Collaborate closely with Pharmacy Services Nursing Services Sales and executive leadership to ensure seamless endtoend referral outcomes
• Serve as an escalation point for intake and referral issues driving resolution with urgency and accountability
• Monitor SLAs referral volume trends and payer performance proactively adjusting staffing and resources to support growth
• Support accreditation quality improvement initiatives audits and HIPAAcompliant practices
• Identify opportunities for process improvement and lead thoughtful change that benefits patients providers and teammates

You may be a great fit if you bring:

• A deep commitment to the human impact of timely accurate infusion access
• 5 years of experience managing acute infusion or specialty therapy referrals care coordination or prescription services
• 35 years of reimbursement payer or authorization experience across Medicare Medicaid and commercial plans
• Experience leading and developing teams setting metrics and supporting performance improvement
• Strong knowledge of infusion therapies intake qualifications ICD10 and referral documentation requirements
• Clear confident communication skills with patients providers payers and internal partners
• Comfort balancing operational detail with strategic thinking in a growing environment
• High ownership followthrough and accountability in everything you do

Bachelors degree preferred (or equivalent experience). Advanced computer proficiency required (Microsoft Office Excel CareTend experience a plus). Willingness to travel up to 5% as needed.

You dont need to check every boxwe care just as much about how you lead support and show up as whats on your resume.

At LUX Infusion we believe infusion care deserves more lightmore warmth more clarity and more connection.

Here youll find:

• Purposedriven leadership work with real patient impact
• A patientfirst clinicianled culture
• Collaborative supportive teammates who value high standards and empathy
• The opportunity to grow with an organization building something meaningful

Come help us elevate infusion careand see whats possible when leadership care and purpose come together.

Pay Range/Rate

$70000 - $80000 USD

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.