Intake Director

We are seeking an experienced and driven Intake Director to lead our intake operations and client acquisition team. This is a unique opportunity to join an entrepreneurial fast-paced organization where youll partner directly with the Founding Partners and executive leadership working with real-time data to identify opportunities and optimize every stage of the intake operation from lead response times and conversion metrics to coaching staffing reporting and technology. This position is hybrid based out of the firms Burbank CA headquarters.

Key Responsibilities

Operations & Systems

• Build scalable operating systems that support the firms continued growth.
• Optimize CRM workflows and dialing technology to streamline the intake process.
• Create KPIs and reporting structures that drive data-informed decisions.
• Improve lead response times and conversion rates across the intake funnel.

Team Leadership & Performance

• Lead and develop a high-performing team of intake professionals responsible for converting inbound inquiries into signed clients.
• Drive accountability through consistent coaching and performance management.
• Partner closely with the Founding Partners and executive leadership to shape the firms client acquisition strategy.
• Scale the intake organization processes and systems to support the firms next phase of growth.

Qualifications :

• Demonstrated experience building and scaling legal intake organizations.
• Track record leading high-volume intake or client acquisition teams.
• Experience managing large and growing teams.
• Proven ability to improve conversion through coaching and accountability.
• Experience implementing KPIs that meaningfully changed team performance.
• Hands-on experience optimizing CRMs dialers and intake workflows.
• History of creating operational excellence in fast-paced legal environments.

Additional Information :

Why This Role

• Build not just inherit a high-performing Intake & Client Acquisition organization.
• Partner directly with founders to shape the firms growth strategy.
• Lead a growing team with autonomy to make meaningful changes.
• Create the systems processes and KPIs that drive performance.
• Use data coaching technology and Artificial Intelligence to unlock the next stage of growth.
• Influence company-wide growth by shaping systems people and performance for one of the fastest-growing labor & employment firms in the country.

Compensation & Benefits

• Salary range: $150000  $170000 base salary plus performance-based incentives commensurate with experience.
• Comprehensive benefits package including medical dental and vision insurance coverage
• Flexible time off plans including Unlimited Paid Time Off (PTO) and paid holidays

Department

Admin

Employment Type

Full Time

Location

California

Workplace type

Onsite

Compensation

$150000 - $170000

Final offered salary is commensurate with experience.

#ZR

Remote Work :

No

Employment Type :

Full-time