Intake Director
Job Location:
Job Location:
Ankeny, IA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
23 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Moms Meals the leading national provider of refrigerated home-delivered meals in the healthcare market is looking for an experienced Intake Director to lead our client intake teams.
The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans Medicare Advantage state Medicaid programs Managed Medicaid organizations and Older Americans Act (OAA) nutrition programs. This role is responsible for ensuring the efficient accurate and compliant management of referrals eligibility verification service authorizations enrollment processes and related intake activities. The Intake Director collaborates closely with referral sources payers care managers providers and internal departments to facilitate seamless service access optimize operational performance and maintain regulatory compliance while delivering high-quality member experience.
The Intake Director develops and manages intake workflows performance metrics quality standards and staff development initiatives to ensure exceptional customer service and operational efficiency while supporting organizational growth and contractual compliance.
Our employees enjoy a generous package of benefits that we are thrilled to provide and feel is part of what makes us different as an employer. We value our team members and this is one way we can show it.
Benefits include:
- PTO holiday pay and holiday of choice
- 401(k) match
- Life insurance
- Short-term disability
- Health dental and vision insurance
- Maternity/paternity leave
- Health savings account (HSA)
- Flex spending accounts (FSA) health and dependent
Location: 3210 SE Corporate Woods Dr Ankeny IA 50021
Position Responsibilities may include but not limited to
Intake Operations Management
- Direct and oversee all intake and enrollment activities from referral receipt through service activation
- Establish maintain and continuously improve intake processes policies and procedures
- Ensure accurate and timely processing of referrals from insurance companies Medicaid agencies Medicare Advantage plans healthcare providers hospitals case managers and community organizations
- Monitor intake volumes and staffing levels to ensure service level agreements (SLAs) are consistently achieved
- Develop escalation procedures for urgent referrals service disruptions and complex cases
- Collaborate with operations customer service billing and nutrition services teams to ensure seamless member onboarding
Payer and Program Management
- Ensure compliance with requirements established by Medicare Advantage plans Medicaid Managed Care Organizations state agencies commercial insurers and Older Americans Act programs
- Oversee eligibility verification benefit determination authorization management and documentation requirements
- Maintain knowledge of payer-specific referral processes service requirements and contractual obligations
- Serve as a primary operational contact for payer intake-related issues and performance concerns
- Support implementation of new payer contracts and program launches
Team Leadership
- Recruit train develop and manage intake supervisors and intake specialists
- Establish performance expectations and conduct regular performance evaluations
- Foster a culture of accountability accuracy customer service excellence and continuous improvement
- Provide coaching and support to staff handling complex member and provider interactions
- Create workforce plans that align staffing resources with organizational growth
Quality Assurance and Compliance
- Ensure all intake activities comply with HIPAA CMS regulations Medicaid requirements OAA program guidelines and organizational policies
- Monitor intake accuracy and documentation quality through audits and performance reviews
- Develop corrective action plans when deficiencies are identified
- Maintain readiness for payer audits accreditation reviews and regulatory inspections
- Partner with Compliance and Quality departments to identify and mitigate operational risks
Data Reporting and Analytics
- Develop and monitor key performance indicators (KPIs) including:
- Referral turnaround time
- Enrollment completion rates
- Authorization accuracy
- Service activation timelines
- Customer satisfaction metrics
- Intake productivity measures
- Analyze trends and recommend operational improvements
- Prepare reports for executive leadership clients and payer partners
- Utilize intake CRM and care management systems to improve operational efficiency and data integrity
Cross-Functional Collaboration
- Work closely with Sales Commercial Customer Success Operations Revenue Cycle Management Nutrition Services ITand Customer Care teams
- Support implementation of new technology solutions and workflow enhancements
- Participate in strategic planning and growth initiatives
- Collaborate with payer partners to address operational issues and improve member experience
Required Skills and Experience
- Bachelors degree in Healthcare Administration Business Administration Public Health Social Services or related field
- 5 years leadership experience in healthcare intake care coordination member services healthcare operations or a related field. Minimum of 3 years managing teams in a healthcare payer population health or social services environment
- Experience working with Medicare Medicaid Managed Care Organizations health plans or government-funded programs
- Advanced computer skills Microsoft Office Suite with focus on Word Excel and Outlook
- Excellent verbal telephone and written communication skills
- Ability to multi-task and handle numerous assignments simultaneously
- Strong leadership skills and the ability to take initiative
- Excellent listening and feedback skills
- Ability to work well in a team environment
- Effective training and meeting skills
- Professional positive and enthusiastic attitude
- Proven performance management coaching and counseling skills
- Strong attention to detail and analytical skills
- Strong ability in making decisions regarding day-to-day issues
- Experience with process improvement initiatives
- Strong background in monitoring data for future forecasting
- Strong understanding of healthcare reimbursement and authorization processes
- Knowledge of Medicare Advantage Medicaid and Older Americans Act programs
- Familiarity with HIPAA CMS regulations and healthcare compliance requirements
- Excellent leadership coaching and team development skills
- Strong analytical and problem-solving abilities
- Exceptional organizational and project management skills
- Experience with CRM intake management care management and reporting systems
- Ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills
Preferred Skills and Experience
- Masters degree
- Experience with home-delivered meals social determinants of health (SDOH) community-based services or nutrition programs
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
