Intake Coordinator

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b)educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

The Intake Coordinator engages individuals seeking services in a professional compassionate and efficient manner to complete intake screenings and determine the most appropriate level of care and services. This position serves as a key point of contact for referral sources clients and program staff ensuring timely communication accurate documentation and coordination of admissions and referrals. The Intake Coordinator utilizes knowledge of community resources insurance verification processes and ASAM Criteria to support individuals in accessing appropriate substance use disorder and behavioral health services.

Essential Job Functions

• Navigate intake databases and complete required intake forms accurately and efficiently.
• Verify client insurance coverage and benefits accurately.
• Engage individuals in obtaining answers to intake questions in a proficient respectful and professional manner.
• Clearly communicate admission expectations and program information to individuals served.
• Schedule intake appointments for outpatient services at the time of referral.
• Assist staff in determining when individuals may require referral to a higher or lower level of care.
• Ensure aftercare needs are addressed when coordinating admissions.
• Identify situations requiring transfer to crisis services or emergency responders based on risk assessment workflows and training.
• Develop and maintain knowledge of ASAM Levels of Care and available behavioral health and substance use disorder programs and resources.

Who You Are:

• High School Diploma or GED required.
• Prior SUD intake experience preferred.
• Experience verifying insurance benefits preferred.
• General knowledge of substance use disorder treatment and behavioral health services.
• Strong computer proficiency including email databases and electronic health records (EHR).
• Knowledge of community resources and behavioral health programming preferred.

PAY: $22.00-$24.00

SHIFT: Sunday (8am-4:30pm) Monday (11:30am-8pm) Tuesday (8am-4:30pm) Wednesday (8am-4:30pm) Thursday (8am-4:30pm)

FRIDAY AND SATURDAY OFF

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

How do I apply

If you are interested in this opportunity please click Apply for Job below or visit our website and click on Browse All Jobs to apply! You can also email your resume to Elisa Auker at

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Required Experience:

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