Intake Coordinator

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Title: Intake Coordinator

Reports To: Director of Intake

Supervises: N/A

JOB SUMMARY:

The Intake Coordinator is responsible for managing the intake and referral process for prospective home care patients while also supporting referral source engagement to ensure a consistent flow of appropriate cases into the Personal Care Services (PCS) Division.

This role serves as a key liaison between referral sources patients clinical teams scheduling recruitment and operations to ensure a seamless experience from referral through start of care. The ideal candidate is highly organized customer-service driven and experienced in a fast-paced home care environment with the ability to support both operational intake functions and relationship-based referral coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage incoming patient referrals and intake requests

Coordinate the intake process from referral through start of care

Obtain and verify insurance authorizations payor requirements and applicable approvals

Communicate patient status updates and start-of-care timelines to referral sources

Collaborate with scheduling clinical and recruitment teams to ensure timely staffing and service initiation

Maintain accurate patient records and documentation within internal systems

Monitor changes in patient status service needs or staffing and escalate appropriately

Ensure all intake documentation is completed accurately timely and in compliance with NYS DOH regulations and agency policies

Provide exceptional customer service to patients families and referral partners

Support relationships with referral sources including hospitals MLTC plans CHHAs rehabilitation centers and community organizations

Serve as a point of contact for referral-related inquiries and case updates

Assist in maintaining consistent communication and responsiveness with referral partners

Track referral activity conversion updates and intake pipeline trends

Follow up on pending referrals to support successful admission and resolution of barriers to service initiation

Participate in outreach efforts meetings or coordination activities with referral sources as needed

Provide feedback to leadership on referral trends operational gaps and growth opportunities

QUALIFICATIONS/EDUCATION/LICENSURE/CERTIFICATIONS:

Home care or healthcare intake experience preferred

Working knowledge of NYS DOH healthcare operations

Strong organizational multitasking and time management skills

Excellent communication and interpersonal abilities

Strong attention to detail and problem-solving skills

Ability to work efficiently in a fast-paced environment

Proficiency with computers smartphones tablets and healthcare software systems

Customer-service oriented mindset

Bachelors degree preferred

Work Environment:

Monday Friday (Full-Time On-Site)

Compensation Range

Salary: Up to $34.62 an hour

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs job requirements and individual qualifications without regard to race color religion or belief creed national social or ethnic origin political viewpoint sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status protected veteran status citizenship status when otherwise legally able to work or any other status protected by the laws or regulations in the locations where we operate.

CORPWKD

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!