Intake Coordinator

Essential Functions:

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the communitys needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement:

Bachelors Degree in relevant field or equivalent experience required.

Skills:

• Strong skills in customer service process improvement data entry and advanced computer skills required.
• Proficiency with EPIC preferred.

Experience:

Customer service or other relevant experience required.

Physical Requirements:

OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Lifting / Carrying: 0-10 lbs Pushing / Pulling: 0-25 lbs Reaching above shoulder Squat/kneel

FREQUENTLY: Standing Walking

CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near Sitting

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet