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Intake Coordinator
Job Location:
Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 August 2026 (18 days ago)
Posted:
Application Deadline:
24 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
The Intake Coordinator is responsible for the overall coordination of the activities of the home health/comfort care department while under the guidance and direction of the Clinical Nurse Manager during regular office hours in order to assure that a high level of patient care is rendered. This is accomplished through appropriate implementation of department policies and procedures and the demonstration of effective interpersonal communication skills and above average computer skills.
Essential Duties and Responsibilities
The duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Administration
- Consult with and advise/inform appropriate staff and persons concerning administrative issues needs and problems.
- Carry out administrative responsibilities including performing secretarial functions as needed.
- Keep the appropriate staff informed of department activities during office hours.
- Implement and maintain established policies and procedures standards of performance and productivity quality assurance and environmental and infection control standards.
- Interpret established policies and procedures to staff and as appropriate to medical staff and patients; ensure medical staff compliance.
- Communicate with the Director of Post-Acute Care regarding issues and concerns with staff patients physicians and outside facilities which may compromise patient care and action taken during office hours.
- Maintain compliance with Home Care Joint Commission state and federal guidelines regulations and standards.
Communication
- Respond to phone calls in a prompt and courteous manner.
- Document all phone calls clearly stating the nature of the call and the response(s) taken.
- Aid patients and families as needed in times of stress or crisis.
- Provide support and guidance to patients families and staff counseling as appropriate.
- Maintain patient confidentiality at all times.
- Provide on-call coordinator with report of events from the day call-offs deaths patient complications or hospitalizations and scheduling of staff and patient visits.
- Maintain and promote communication of staff.
Referral Intake/Assignments
- Accept referrals as appropriate for admission of patients to Home Health and Hospice from the referral source.
- Process referral information in the computer obtain medical records and assign and inform staff of all referral information.
- Communicate with various payor sources when appropriate to verify eligibility benefits and authorization for patients with private insurance in a timely manner.
- Communicate insurance information to the appropriate staff to facilitate home care or hospice admissions processes.
- Participate in the assessment of staffing needs and call in replacement personnel when necessary.
- Adjust staffing as need arises and assign duties.
- Assess employee problems and refer to the appropriate supervisor.
- Perform staff assignments via computer and email to staff all admitting information needed.
- Attend required hospital-wide orientations meetings and in-services.
- Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.
Supervisory Responsibilities
Reports To: Nurse Manager
Supervises: None
Responsibilities: Not applicable
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High School Diploma
Preferred Education: Successful completion of a Licensed Practical Nursing Program
Experience: 3 years health care experience is preferred; one (1) or more years home health/hospice experience is preferred.
Certificates Licenses Registrations
There are no certifications/licensures required for this position.
Required Experience:
IC
About Company
Chesapeake Regional Healthcare is a health system laser-focused on innovation, known for making medical history in the region and providing patients with truly personal care. Its hospital, Chesapeake Regional Medical Center, is the only independent, community-based acute care hospital ... View more
