Intake Case Manager (Rare Disease) US Remote

Intake Case Manager

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach thousands of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients youll thrive as part of the Amgen team.

HOW MIGHT YOU DEFY IMAGINATION

At Amgen our shared missionto serve patientsdrives all that we do. As a global biotechnology leader we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. Its time for a career you can be proud of.

What you will do

Lets do this! Join an incredible team thats redefining Amgens patient support this vital role you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic brand gain portfolio product experience and help support a best-in-class patient support program.

The Intake Case Manager assists in enabling access to progressive therapies that improve the health and wellbeing of individuals with treatable diseases. This frequently involves engaging directly with health care professionals and matrix partners to establish options for financial assistance / reimbursement by navigating complex benefits programs and an increasingly complicated payer landscape across the United States. Of utmost importance are (a) attention to detail and the ability to assure high quality of data integrity when interacting with supporting technologies (b) the need to engage empathetically with partners and stakeholders and (c) a self-starting demeanor and desire to problem-solve by leveraging lessons learned and best -depth training will be provided to arm you with the skills that will make you successful in this role. We are seeking a candidate who can quickly learn and follow standard operating procedures (SOPs).

Key Responsibilities

• Making outbound calls to health care professionals (HCPs) when required

• Entering data into supporting systems to initiate enrollment of new and existing patients

• Reviewing Patient Enrollment Forms for completeness and accuracy identifying any potential barriers and following all processes outlined in SOP.

• Initiating patients benefits verification by reviewing patient data and insurance material identifying missing information and following up with points of contact to resolve information gaps. Ensuring that data entry process into the supporting system is completed accurately and in a timely manner.

• Monitoring potential delays or pending cases.

• As required supporting new initiatives and process improvement activities (e.g. end user testing of new system features and supporting technology)

• Understanding and adhering to government regulations and company policies

• Maintaining positive rapport with internal and external customers through effective communication and active listening.

• Able to remain agile to manage multiple requirements each day.

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is detailed-oriented and customer-focused with these qualifications.

Basic Qualifications:

• High school diploma or GED

• At least two (2) years of related experience (healthcare related administration medical coding and billing customer service direct benefits verification support etc.)

Preferred Qualifications:

• Bachelors degree in a related field of study

• To be a highly successful Intake Case Manager applicants should be able to demonstrate success.

• Delivering a high quality accurate compassionate customer experience

• Using innovative technology while maintaining the integrity of quality information across processes and activities

• Strong problem-solving skills and experience with finding resolutions to complex problems

• Learning through formal and informal channels including through a spirit of continuous personal improvement innovation and dedication to the successful outcomes for patients

• Communicating optimally through both written and verbal communication to adapt style depending on the person or audience

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

This position will be paid on an hourly basis. The annualized base pay range for this opportunity in the U.S. is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models including remote work arrangements where possible

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation