Intake Associate | HybridRemote Schedule

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

• Beth Israel Lahey Health At Home

• 40 Hours Monday - Friday (9am-5:30pm).This position will be hybrid/remote following a training period in Woburn MA.

What Youll Do:

The Intake Associate works in a supportive role to the Intake department and other management personnel as assigned. This role assists in various administrative clerical functions and in the processing of demographics for EMR charts active patient orders and communication with other departments regarding patient status changes/updates.

More Specifically:

• Provides superior customer service to internal and external clients customers and patients.

• Handle a variety of telephone calls from referral sources patients and MD offices.

• Communicates with clinicians and staff on behalf of the Intake Department or other management personnel as assigned.

• Coordinates projects and special events as needed.

• Performs general office duties such as faxing copying answering telephones etc.

• May perform receptionist duties as needed.

• Train other Administrative Associates as needed.

• Orients new staff to office equipment and procedures.

• Participates on agency committees as needed.

• Performs other related duties as required.

What Youll Need:

• High school graduate required; Associates degree in healthcare related field or business is preferred.

• 1-2 years experience working in a medical setting (MD office Urgent Care) as a Medical Assistant or a Medical Secretary is strongly preferred.

• Strong computer skills with experience using Outlook and Excel are required. Experience using EPIC is a plus.

What Youll Get:

• A highly competitive pay rate & benefits package including generous PTO 403(b) and tuition

• A highly inclusive diverse team that values the input of all staff to provide excellent patient care

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.