Insurance Verification Specialist Per Diem

The Insurance Verification Specialist is responsible for (but not limited to) verification of all insurance to determine actual benefits of in-patient and outpatient procedural and admitted accounts requiring an extensive knowledge on medical insurance. Notifies all insurance companies of outpatient and inpatient admissions for authorization audits IP/OP procedural accounts obtains prior authorizations for facility services that require such. Provides excellent customer service to patient and staff alike.

KEY RESPONSIBILITIES

Performed majority of the time:

Obtains needed insurance health and financial information on patients coming into the hospital.

Updates patient accounts as needed.

Communicates to patient the patients financial responsibility as needed.

Obtains and verifies insurance within department standard and ensures proper insurance authorization is obtained.

Responds to voicemail within 24 hrs.

Maintains equipment and reports equipment failures promptly to facilitate repairs.

Refers accounts that do not have insurance to the Financial Counselor.

Addresses Case Management concerns and complaints.

Attends department meetings and provides insurance updates to the team.

Reviews active medical records for presence of diagnosis and orders.

Performed occasionally but critical to successful performance of the job:

Formulates and updates policies and procedures for insurance verification.

Education:

N/A

Preferred

Associate degree with college accounting courses or equivalent accounting experience.

Experience:

Minimum one (1) year of hospital and insurance verification experience.

Preferred

N/A

Licenses Certifications and/or Registrations:

N/A

Preferred

N/A

Job Related Skills Abilities and Behaviors:

Computer experience.

Demonstrates proper professional appearance and personal conduct for the employees particular job.

Insurance contracting knowledge preferred.

Must have the ability to organize and prioritize large volumes of work while supporting the needs and work load of your immediate team members and management.

Experience working with highly confidential material/information.

Medical billing and insurance terminology required.

Medical terminology required.

Requires self-discipline and sense of responsibility as job requires strict attention to detail.

Excellent customer service skills.

Must be effective in verbal and written communication.

Uses effective communication skills.

Ability to read and understand physicians orders.

Utilizes electronic equipment and communication devices.

Effectively uses online data bases throughout the insurance verification process.

Assumes responsibility for maintaining competency in all areas where training was completed.

Demonstrates confidentiality regarding patient and co-worker information according to PHI level of access.

Prioritizes workload.

Looks for ways to improve customer service.

Formulates and uses effective working relationships with all healthcare team members patients and significant others.

Fosters positive work environment through teamwork and assistance.

Demonstrates the ability to be self-disciplined motivated and a self-starter.

Preferred

Bilingual skills a plus.